Safetyculture

Senior Customer Success Manager - Enterprise (Transport, Logistics, Manufacturing)

Sydney Full Time
Why join us?
We’re a global tech company,  just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. 

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join our team! You’ll drive success across some of our most strategic Enterprise customers in the Transport and Logistics and Manufacturing industries. As a trusted advisor, you’ll ensure customers maximise the value of our platform, achieve measurable business outcomes, and expand their long-term partnership with SafetyCulture.  We’re looking for someone who thrives on building deep relationships within complex, multi-site organisations and partnering closely with senior stakeholders to deliver tangible business impact.