About Coursera
Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.
Why Join Us
At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.
We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.
Job Overview:
Coursera’s Enterprise Solutions team serves global organizations, including leading companies, campuses, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations, which operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Abu Dhabi.
As a Customer Success Manager on our Global Scaled Customer Success team based out of India, you will have an opportunity to be part of a fast growing/high performing team and play a key role in contributing to our solution design for small segment customers. Reporting to the lead Account Management & Customer Success, you will bring experiences that will help us build the foundation for our scaled solutions and take our customers, as well as Coursera, to the next level.
You will bring a Customer Success mindset to every conversation and will be responsible for driving adoption & engagement via 1 to many tactics for our small business customers. Additionally, you will work on driving customer health scores upwards by cultivating best practices around our internal success playbooks, and be an essential part of our Customer Success team in our effort to ensure a smooth renewal process for our smaller segment.
Your responsibilities include managing multiple scaled accounts and engaging with customers via multiple scaled touch points (tech & non tech). You’ll be an advocate for the customer internally and focus on ensuring a positive customer experience for a high volume of accounts while working closely with our Renewal Managers, Account Executives, Implementation Managers, Legal, Finance team to ensure the long-term success of our customers and adoption of our products.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
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Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at accommodations@coursera.org. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.