Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes.
At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces.
We care deeply about delivering an exceptional customer experience. While our product is built to be intuitive and self-service-friendly, we are equally committed to engaging directly with our users to ensure they thrive. Our Customer Experience team is a real differentiator in our space, and we hear constantly from our users how grateful they are for the personalized and earnest help we provide. Our team brings empathy and attention to detail to every customer interaction, and this position requires strong critical thinking, communication, and technical troubleshooting skills. You will become a subject matter expert in both our Product and our Customers, and your mission is to engage them directly to help them have the best experience possible.
Our Customer Experience teams operate in two core workflows: an Inbound motion and an Outbound motion. Specialists in both workflows spend the majority of their day directly helping customers — resolving issues with speed, empathy, and creativity. All Specialists act as prominent liaisons for the voice of the customer internally, helping drive product improvements and go-to-market changes that improve the customer experience.
This is a fast-moving organization. Hover is adapting and changing rapidly, which means the team is constantly learning, iterating, and growing alongside the product. If you thrive in dynamic environments and love being part of a team that is building something meaningful, this role is for you.
This is a newer, high-impact team that we are actively growing. Specialists on this team are customer-facing approximately 95% of the time, spending the majority of each day on the phone or on demos with customers. You will proactively reach out to customers at key moments in their journey — from onboarding through retention — to help them get maximum value out of the Hover platform.
You will support a range of outbound motions across the customer lifecycle, including: new customer onboarding, churn risk intervention, membership renewals, failed scan recovery, and feature adoption campaigns. The team uses data and algorithms to identify who to contact and when, so your outreach is targeted, timely, and impactful.
Your Responsibilities
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. This role will be based out of our NYC office.
The US base salary range for this full-time position is $39.42 - $48.96 per hour. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
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