Senior Customer Care Specialist – Concierge Program

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Senior Customer Care Specialist – Concierge Program delivers a premium, white glove onboarding and support experience for corporate account customers enrolled in McKesson’s Concierge Service. This role serves as the customer’s primary point of contact during onboarding, coordinating all setup activities, leading customer training, and ensuring a seamless transition into steady state operations.

The Specialist partners closely with cross functional teams—MDM, Underwriting, Credit, Contract Administration, and Customer Care—to ensure accuracy, clarity, and consistency throughout the onboarding process. This position requires strong problem solving skills, exceptional communication, and a passion for delivering elevated customer experiences.

Key Responsibilities:

Customer Consultations & Requirements Gathering

• Lead one‑on‑one onboarding consultations to understand customer structure, ordering methods, expected volume, pricing platform, and access needs.
• Set clear expectations for the onboarding process and establish timelines for key milestones.

Account Setup & Cross‑Functional Coordination

• Serve as the single point of contact during onboarding, ensuring all required documents (credit applications, financials, access forms) are complete and accurate.
• Coordinate with internal teams to ensure timely account creation, pricing submission, and order readiness.
• Schedule and facilitate welcome calls and customer portal walk‑throughs via Teams.

Customer Training & Enablement

• Provide hands-on guidance within the customer portal, including placing orders, managing credit cards, adding/removing users, and navigating invoices.
• Ensure user access, permissions, and login credentials are properly configured.
• Provide clear, easy-to-follow training materials and reference documents.

Post‑Setup Engagement & Support

• Conduct follow-up calls to confirm onboarding success and address outstanding questions.
• Perform quarterly account access reviews to maintain accuracy of user lists and contact details.
• Maintain proactive communication to ensure an exceptional customer experience.

Continuous Improvement & Program Development

• Identify opportunities to refine onboarding processes and enhance the concierge customer journey.
• Support conceptual value‑added services such as shipment notifications or auto ship scheduling.
• Capture customer feedback to contribute to program enhancements.

Qualifications

Required

• Typically requires 5+ years of relevant experience including customer care, account management, onboarding, or similar service roles.

Preferred

• Prior experience with corporate accounts or multi‑site customer structures.
• Familiarity with pricing platforms, contract administration, and customer center functionality.
• Proven track record of delivering high‑touch or premium customer experiences.
• Strong working knowledge of McKesson systems, order processing, new account setup, and credit workflows.
• Excellent communication, organization, and relationship‑building skills.
• Ability to guide customers through complex processes
• Meeting with and presenting to customers on camera with professionalism and confidence.

What Success Looks Like

• Smooth, accurate, and timely customer onboarding.
• Strong customer satisfaction and positive feedback following onboarding activities.
• Consistent, proactive communication with cross‑functional partners.
• Demonstrated ownership, attention to detail, and customer‑focused execution

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$19.36 - $32.26

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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