Senior Corporate Collector

Overview

LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at LocumTenens.com plays a role in getting patients seen, no matter what they studied in school or what their role is here. Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself: https://share.vidyard.com/watch/VfMVtWsvT1pn4T6nvUZxn1.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

POSITION SUMMARY:
The Sr. Corporate Collector is responsible for performing collections activities associated with all accounts including those involved in bankruptcy or legal proceedings. The role oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off and assists in the resolution of difficult and complex account situations. The Sr. Corporate Collector performs periodic evaluation of collections policies and procedures and modifies as needed. This position assists with training new and lower-level associates is a go-to person for collections-related issues.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Client Collections – 70%

• Proactively contacts clients with delinquent accounts via telephone and other methods to collect payment
• Calms irate clients and answers questions and complaints relevant to department functions
• Researches and reconciles accounts as needed
• Receives deliquency reports and verifies the status of accounts
• Communicates with accounts to secure a satisfactory resolution to payment problems
• Recommends possible charge-offs
• Submits payment remittances to the treasury team
• Resolves invoice discrepancies as needed
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
• Provides assistance with complex and sensitive collections activities
• Coordinates collections efforts with related departments
• Keeps Management informed of activities, progress, and of any significant issues

Client Account Administration - 30%

• Uses experience and knowledge of collection procedures and account documentation to create account notes
• Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly
• Develops and generates analytical reports for the Operations team
• Assesses risk of accounts by using the Risk Rating Assessment tool, along with independent judgement to determine level of risk and escalate to the appropriate level

SECONDARY FUNCTIONS (IF APPLICABLE)

• Trains new associates and serves as a go-to person for associates
• May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

• Communicates with external clients

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

• High School diploma or equivalent; Bachelor’s degree preferred
• 2+ years in a corporate collections role required
• Previous accounting-related experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Knowledge of collection procedures and related laws and regulations
• Knowledge of account contract terms and agreements
• Ability to deescalate upset clients 
• Ability to effectively manage multiple competing priorities in a fast-paced environment 
• Excellent communication skills - both oral and written 
• Ability to build strong business relationships at all levels 
• Strong interpersonal skills 
• Strong attention to detail 
• Strong organizational and time management skills 
• Ability to work independently and collaboratively 
• Solid critical thinking and creative problem-solving skills 
• Ability to consistently meet goals, commitments, and deadlines 
• Ability to work with sensitive information and maintain confidentiality
• Ability to mentor and train new associates

KEY COMPETENCIES REQUIRED

• Business Insight
• Customer Focus
• Financial Acumen
• Action Oriented
• Resourcefulness
• Ensures Accountability
• Drives Results
• Interpersonal Savvy
• Build Networks
• Drives Engagement
• Organizational Savvy
• Persuades

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

• Typical office environment - sedentary with typing, writing, reading requirements. May be able to sit or stand.
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization 

What is in it for you

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria, world-class fitness center and wellness clinic.

Disclosures