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Sr. Contract Manager
The Senior Contract Manager is responsible for overseeing and operationalizing a highly complex IT Managed Services contract within a healthcare environment. This role “lives inside the contract,” ensuring that contractual obligations are clearly understood, accurately interpreted, and effectively translated into day‑to‑day operational guardrails.
Key Responsibilities:
- Interpret and operationalize contract terms, translating complex contractual language into actionable processes, controls, and operational guidelines.
- Serve as the primary contract SME, ensuring all stakeholders understand obligations, boundaries, dependencies, and performance commitments.
- Establish and maintain operational guardrails that ensure day‑to‑day activities remain aligned with contractual commitments.
- Partner with Service Delivery, PMO, Finance, Legal, and Client Executive to ensure operational decisions and service execution adhere to contract requirements.
- Oversee SLA interpretation and validation, ensuring accuracy, consistency, and alignment with contractual definitions.
- Lead contract change processes, in alignment with legal, including project orders, change orders, and SOWs ensuring changes are documented, justified, and operationally feasible.
- Support governance forums, including QBRs, performance reviews, and compliance audits, providing clear and authoritative contract guidance.
- Maintain comprehensive contract documentation, including obligations matrices, risk logs, change logs, and decision records.
- Stay current on industry standards, regulatory requirements, and best practices relevant to IT managed services and healthcare compliance.
Required Qualifications:
- Bachelor’s degree (BA/BS) in Business, Legal Studies, IT Management, or a related field.
- 7-10+ years of experience managing complex, multi‑service IT Managed Services or ITO contracts, preferably in healthcare.
- Demonstrated expertise in interpreting, operationalizing, and governing complex IT outsourcing contract structures.
- Deep understanding of IT Managed Services, service delivery models, and SLA frameworks.
- Proven ability to collaborate across technical, operational, legal, and executive teams.
- Exceptional communication and stakeholder‑management skills.
- Strong analytical skills with the ability to interpret complex contract language and translate it into operational requirements.
Work Hours:
- This role supports U.S.-based leaders and teams and requires working during standard U.S. business hours.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.