Senior Consultant, Strategic Initiative Management

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be!

About this job

The Sr. Consultant role at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view.  In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company.  In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards.  In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.

Sr. Consultant - Strategic Program Managerment

CarMax Auto Finance - Kennesaw, GA

About this job

The Sr. Consultant Strategic Program Manager role at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view.  In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company.  In this role a candidate will support project and product work, user experience and performance metrics of the project or product, and strategy and communication dashboards.  In addition, ensuring the initiative goals are aligned with the broader program strategy and identifying contingencies and dependencies on other initiatives.

What you will do

• Document thought leadership and tying asks to already inventoried initiatives, considering Associate and Customer implications and enhancement asks. 

• Grow knowledge of the following as it relates to the Product/Program:
  • Customer needs, pain-points and opportunities.
  • The business, the stakeholder needs, and constraints.
  • The retail, finance, and automotive industries.
  • How technology is being applied to power the customer experience from purchase through ownership.
• Monitor capacity planning for of cross-functional teams of engineers, designers, and business owners to drive the prioritization and escalate concerns appropriately..
• Perform project methodology or playbook quality checkpoints before implementation.
• Facilitate meetings to discuss and coordinate with Strategic Planning and Delivery partners for the  coordination and creation of communications and presentations for project, product, and strategic initiatives.
• Track, document and communicate  and document CAF House strategic goal and budget status.
• Track, document, and communicate project and product initial ROI metrics, partnering with data team partners to collect input needed
• Build relationships with key business partners to ensure product project plans are aligned with company objectives/plans.

• Manage coordination and communication needs for vendor contacts.
• Enhances guidelines, policies, practices, and procedures to drive improvements to internal product program management and development processes; maintain comprehensive program documentation
• Identifying change management or ADKAR needs; help create change management documentation.
• Assist with tracking ROI metrics and communications.

• Assist in the prioritization, initiative alignment and status reporting of the Strategic Plan. 
• Assist Provide input to the Project Managers with initiative launch and budget/associate needs.
• Create training initial drafts and partner with business and CAF Learning training to best serve CAF and identifying training needs for process, projects, initiatives, and strategy updates.
• Monitor and report on program risk and issues
• Prepare program status reports and review with leadership

Help to drive collaborative innovation to identify unique solutions to company needs

Drawing on research and data, you’ll bring new insights to the development of company processes, vision, and systems. Your forward-thinking and strategic approach will be matched by an urge to drive rapid product delivery and make a real impact on the business. To do this, you must be able to innovative, organized, and gain buy-in from others, partnering cross-functionally to scale the experiences we build for CAF customers.

Qualifications and requirements

• Undergraduate degree in a relevant discipline
• 3+1-2 years’ experience in program and/or product management or a related field
• Experience working with modern technology stacks and partnering with software engineers strongly preferred

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.