Senior Consultant | Senior Content Designer

Senior Content Designer – Senior Consultant

 

Capco is a global technology and management consultancy specialising in digital transformation across the financial services and insurance industries. We work with leading banks and insurers to deliver practical, customer‑focused solutions. As we continue to grow rapidly across APAC, Hong Kong remains a key part of our expansion, offering opportunities to work on complex, high‑impact transformation programmes in an agile, entrepreneurial environment.

Position Overview

We are seeking an experienced Senior Content Designer to join our Innovation & Design practice. This role is suited to a strategic, hands‑on content designer with strong experience shaping digital customer journeys and working directly with senior stakeholders.

You will play a key role in delivering content‑led experience change for large financial services clients, partnering closely with UX, product, and technology teams to produce clear, inclusive, and intuitive digital experiences.

Key Responsibilities

• Lead and deliver content design across web and mobile platforms for large‑scale financial services programmes.
• Collaborate with stakeholders to understand customer, business, and regulatory needs and translate them into effective content solutions.
• Define and maintain clear content strategies aligned to brand, experience, and business objectives.
• Create concise, “glanceable” and contextually relevant content that improves usability and customer confidence.
• Ensure consistency of voice, tone, and language across platforms while adapting content to different user contexts.
• Embed accessibility and inclusive content standards across all deliverables.
• Partner closely with UX designers and developers to ensure quality implementation.
• Communicate content rationale, progress, and recommendations clearly to senior client stakeholders.

Skills and Expertise

• 6–8+ years’ experience in Content Design, UX Writing, or related roles, ideally within financial services or consulting environments.
• Strong understanding of user‑centred design principles and content strategy.
• Experience working in cross‑functional, agile delivery teams.
• Ability to simplify complex financial concepts into clear, customer‑friendly language.
• Familiarity with design and prototyping tools (e.g. Figma) and accessibility standards.
• Excellent communication skills in English; Cantonese and/or Mandarin are an advantage.

Why Capco?

We are expanding rapidly across Hong Kong and Asia, offering opportunities to work on high‑profile transformation initiatives with leading global financial institutions. Capco fosters an entrepreneurial, low‑hierarchy culture where your ideas and expertise matter. We value diversity, inclusion, and independent thinking, and we support continuous learning and career progression through a wide range of client exposure and internal development programmes.