As a Senior Consultant within the Group Benefits Plan Sponsor Risk Management team, you will provide first line of defense oversight for plan sponsor-related risks and contractual governance. This role supports the review and negotiation of standard Manulife service and product agreements, assists with audits and RFP responses, and contributes to process improvements that strengthen risk controls and enhance client experience.
Position Responsibilities
Negotiate standard Manulife master service and fee-for-service product agreements (MSAs, OAs, DPAs, NDAs, Health and Wellness, SSO) for our Corporate plan sponsors.
Conduct risk and compliance reviews to ensure alignment with contractual standards and risk appetite.
Collaborate with Legal, Privacy, IT Risk and other SMEs to ensure regulatory and operational compliance.
Assist with audits and RFPs, including developing standardized documentation and templates.
Identify process gaps and recommend improvements to strengthen risk governance and client experience.
Optimize tools and templates, leveraging generative AI to streamline workflows and enhance efficiency.
Foster collaboration across internal teams and contribute to continuous improvement initiatives.
Required Qualifications:
5–7 years of experience in Group Benefits (claims, underwriting, fraud management, or contract governance).
Strong understanding of Manulife products, service agreements, and risk governance frameworks.
University degree or equivalent experience in business, legal, analytics, or related field.
Proficiency in Microsoft Office Suite and SharePoint.
Preferred Qualifications:
Bilingual (French/English) is an asset.
Familiarity with contractual negotiation and compliance practices.
Experience supporting audits and RFPs in a client-facing environment.
Strong organizational and planning skills with ability to manage multiple priorities.
Effective communicator with stakeholder engagement experience and collaborative mindset.
Proficiency in leveraging digital productivity tools, including Microsoft Copilot/MFC Chat and generative AI, to improve efficiency and decision-making.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Referenced Salary Location
Waterloo, OntarioWorking Arrangement
Salary range is expected to be between
$68,775.00 CAD - $114,625.00 CADIf you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.