Senior Consultant, Employee Listening

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Senior Consultant, Employee Listening will play a pivotal role in cultivating a workplace where every voice is heard. You will lead initiatives to enhance communication channels, gather feedback, and ensure our employees feel valued through the design, development and delivery of employee listening strategies. This position requires a strategic thinker with a passion for employee listening and a proven track record in implementing effective employee listening programs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Collaboration: Build and develop relationships with key stakeholders to provide consultation and subject matter expertise, integrating employee feedback into decision-making processes to drive organizational improvements.
• Data-driven: Analyze employee feedback to uncover powerful insights to support action planning and inform strategies to make CIBC an even better place to work.
• Communication: Strong communication and interpersonal skills, fostering a culture of trust and transparency.
• Project management: Support the planning and implementation of various survey projects across CIBC.
• Tech savvy: Curious about technology staying informed about industry best practices and innovative approaches to employee listening.

Who you are

• You are Future-focused. You make decisions and take actions that will make a difference today and tomorrow, and proactively seek new opportunities to define what’s possible.
• You have an ownership mindset. Anticipate emerging trends and future needs, ideating, iterating and collaborating with key stakeholders to assess program options and proposals.
• You are innovative. Actively seek opportunities to transform and modernize our integrated employee listening program, establishing competitive advantages in the way in which we attract, engage, develop and retain diverse talent.
• You are a storyteller. Passionate about driving positive change by interpreting feedback, deriving insights and sharing a narrative to drive action planning.
• You are a problem solver. Embrace design thinking, and balance analytical and creative problem-solving skills to find innovative solutions. 
• You're driven by collective success. Know that collaboration can transform a good idea into a great one, and find meaning in relationships, and surround yourself with a diverse network of partners.  
• You embrace and champion change. Change driver consistently evolving in your thinking and the way you work in order to deliver your best.
• You demonstrate experience. Managed large scale enterprise level employee listening programs and strategy with Qualtrics XM technology experience, and have the ability to motivate, persuade and influence stakeholders.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Analytical Decision Making, Analytical Problem Solving, Analytics Insights, Candidate Experience, Client Counseling, Communication, Creativity, Decision Making, Design, Empathy, Employee Engagement, Employee Retention, Human Resources (HR), Ideation, Long Term Planning, Problem Solving, Qualtrics, Talent Management, Training and Development