Senior Consultant, Client Segments Analytics

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You will be part of the Client Segmentation, Insights & Analytics Team which is dedicated to deepening PBB’s understanding of its clients, driving data-driven strategies, and enabling personalized, impactful engagement. Through advanced segmentation, comprehensive analytics, and actionable insights, the Team empowers business leaders to make informed decisions and deliver exceptional client experiences.

Your role will support the Director, Client Insights & Analytics.  The team is dedicated to delivering actionable insights that drive the Everyday Banking Value Proposition, enhance client engagement and support strategic decision-making. The two roles posted are focused on key client segments which include Newcomers, Students, Skilled Trades Professionals, Indigenous and Group Banking.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Data savvy - Contribute to the ongoing development and enhancement of analytics, business case and visual analytic tools that leverage industry best practices. Recommend improvements to overall analytical approach for the team through interaction with internal stakeholders and through industry research. Comfortable with the end to end analytical process from ETL (extract, transform, load) to synthesizing and presenting insights.

• Understand business needs - Understand the business context behind a analytics need and manage scope and project timelines. Communicate analytical findings clearly to a non-technical audience/user. Have excellent organization skills to effectively manage multiple projects of varying complexity under strict timelines.

• Relationship management: Form strong working relationships with key partners across the Bank (Enterprise Analytics, Client Experience, Digital, Delivery and Operational Effectiveness), as well as, external data vendors.

Who you are

• You can demonstrate experience. 5+ years’ experience in the banking sector (preferred) and strong skills in applied statistics and mathematics. SAS, SQL, Power BI and Tableau knowledge is required. Modeling skill would be an asset. Comfortable working with Big Data and have experience with complex queries and Tableau dashboard building. You can tell an insightful story from data and deliver executive presentation decks.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Business Objectives, Communication, Concept Development, Creativity, Customer Experience (CX), Design Processes, Digital Designs, Financial Modeling, Innovation, Teamwork