Senior Compliance Analyst

Manulife’s Global Ethics Office is seeking a detail‑oriented and technologically savvy Senior Compliance Analyst (Level 5) to support the enterprise Code of Business Conduct & Ethics (COBC) Program. Reporting to the AVP, Global Ethics Office, this role plays a critical part in maintaining a strong culture of ethics by managing conflict‑of‑interest assessments, supporting the annual COBC campaign and day-to-day operations, maintaining policies and training, and serving as a trusted subject matter expert to employees across the organization. The ideal candidate combines strong compliance expertise with the ability to leverage modern technology to enhance program efficiency and user experience.

Position Responsibilities:

1. Conflict of Interest Assessment & Advisory

• Work closely with the Conflict-of-Interest Review Team to review and assess conflict of interest disclosures which include outside business activities, business or personal relationships within the organization and any other potential conflicts submitted by employees.

• Conduct thoughtful follow-ups with employees, managers; and consult with other stakeholders, such as Human Resources, Employee Relations, Legal and Compliance, as necessary.

• Recommend approvals and appropriate mitigating controls.

• Serve as a first point of contact for employee questions regarding the COBC and conflicts of interest matters.

• Provide clear, practical, and timely guidance while ensuring consistent application of standards across the organization.

• Maintain documentation of common inquiries to inform future guidance.

2. Annual COBC Campaign Support

• Support the migration from Convercent to EQS, ensuring platform readiness ahead of the annual campaign, including testing and creating new questionnaires.

• Support the planning and execution of the annual COBC launch, including training and attestation for all employees and members of the MFC/MLI Board.

• Collaborate with Corporate Communications to coordinate timelines and user communications.

• Monitor completion metrics, troubleshoot user issues, and facilitate training and attestation completion with internal stakeholders.

• Support annual testing activities for the COBC program and any applicable policies.

3. Training & Policy Maintenance

• Assist in the annual revision of the COBC policy, training, and any other related policies.

• Coordinate with content contributors to submit COBC policy updates, leveraging technology to streamline the process and simplify record keeping.

• Collaborate with the Training team to update the COBC training and perform testing.

• Assist with policy governance and maintenance on Global Policy Database.

4. Technology & Continuous Improvement

• Evaluate compliance processes to identify inefficiencies, gaps, and opportunities for automation or simplification.

• Contribute to the roadmap for compliance systems for enhancements to improve compliance control and user experience.

• Support testing and change‑management activities for system upgrades.

• Keep abreast of emerging trends and regulatory changes.

• Assist in ad hoc projects or tasks as required with an opportunity to cross train and support other programs under the Global Ethics Office.

Required Qualifications:

• A high degree of integrity and a passion for promoting ethical behavior.

• Comfort engaging with senior leaders and cross‑functional partners.

• Curiosity and a mindset centered on continuous improvement.

• A mindset that embraces technology, data, and innovative approaches to compliance.

• Relevant experience in ethics, compliance, risk management, internal audit, or a related discipline.

• Knowledge of the financial services industry.

• Strong understanding of conflicts of interest and conduct risk.

• Advanced analytical skills and sound judgment, with the ability to manage sensitive information and navigate complex cases effectively.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast‑paced environment with minimal supervision.

Preferred Qualifications:

• Familiarity with financial‑services regulatory expectations.

• Experience with compliance disclosure and case‑management tools (e.g., Convercent, EQS, StarCompliance).

• Experience with Power BI, Power Automate, SharePoint, or similar tools.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, OntarioHybrid

Salary range is expected to be between

$62,850.00 CAD - $104,750.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.