LOCATION: Hybrid – US, New York City (preferred), required to work onsite at least twice a week
ROLE OVERVIEW
We are seeking a dynamic and practical internal Communication Specialist to join the Operations Center of Excellence team which is part of our global communications team. This hybrid role, based in the US, will support strategic internal communications initiatives, while promoting a broad range of employee engagement programs with a strong focus on operational excellence, cross-functional collaboration, and crisis communication readiness. You will work as part of a global team to contribute ideas and improve our overall communications strategy, collaborate across teams on a regular basis.
You will report to the Director, Operations Center of Excellence (based in the Netherlands) and be part of the Global Branding, Communications & Marketing (GBCM). The Global Communications team at Wolters Kluwer, which is responsible for elevating the overall company narrative and bringing a consistent, strategic message to our key internal and external stakeholders, is looking for a Senior Communications Specialist, based in New York.
KEY RESPONSIBILITIES
Operational Planning & Delivery
- Own the company editorial calendar for internal campaigns and BAU updates; sequence communications, manage dependencies, and run timelines with clear milestones and gates.
- Lead project management for central and functional campaigns, all employee events, and leadership broadcasts—coordinating stakeholders, logistics, and run of show.
- Set and enforce workflows—briefs, checklists, QA, accessibility checks, and signoff—with on time delivery to agreed SLAs.
- Maintain communication governance (templates, style guides, image use, metadata) and act as operations point of contact for leaders and program teams.
- Support issues/crisis communications with rapid drafting, stakeholder coordination, and channel execution.
Channel Management & Operations
- Own daily operations for the internal channels (Viva Engage, Teams, intranet (SharePoint)—structure, navigation, publishing, content hygiene, and governance.
- Manage Viva Engage communities—posting cadence, conversation health, moderation rules, and creator support—to build reach and engagement.
- Run key distribution lists; oversee shared mailboxes, send windows, and targeting/segmentation for leader and enterprise updates.
- Coordinate Teams channels for program and leadership communications, including pinned resources, announcements, and event promotion.
- Support town halls and leadership events (virtual/in person): comms runup, invites, livestream/in room experience, and post event follow-up.
Measurement & Continuous Improvement
- Define Key Performance Indicators per channel/campaign (reach, open rate, CTR, dwell time, comments/sentiment, completion).
- Build and maintain analytics and quarterly reports; translate insights into content/format improvements.
- Track audience feedback via surveys and listening sessions; recommend optimizations to timing, targeting, and channel mix.
QUALIFICATIONS
Education: Bachelor’s degree in Communications, Marketing or Journalism or equivalent experience
Experience:
- 5+ years of experience in corporate communications, preferably in a global, matrixed organization.
- Demonstrated success managing internal communication platforms (e.g., SharePoint, Microsoft Office Suite, including Viva Engage).
- Experience in working with project management tools like Monday.com or similar
Other knowledge, skills, and desired attributes:
- Strong project management skills with a practical, solution-oriented mindset.
- Proven ability to collaborate effectively across teams and geographies.
- Data-driven mindset: proven competence in tracking and analyzing campaign metrics.
- Proven track record in stakeholder engagement; comfortable leading multistakeholder delivery under time pressure
- Expert-level attention to detail, ownership, follow-through and deadline-oriented
- Comfortable working in dynamic, high-pressure situations and contributing effectively, and efficiently to crisis communication efforts.
- Ability to collaborate effectively and build relationships across all functions and levels within the organization.
- Excellent written and verbal communication skills in English.
TRAVEL: minimal; approximately once or twice a year for two to three days.
About Wolters Kluwer
Wolters Kluwer is a global leader in professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. We help professionals deliver deep impact when it matters most.
#LI-Hybrid
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
Target salary range CA, CT, CO, DC, HI, IL, MA, MD, MN, NY, RI, WA: $95,560 - $133,750