Senior Cloud SRE

So, what’s the role all about?

As an SRE at NiCE, you act as a gatekeeper of production, ensuring the reliability, stability, and performance of our systems

How will you make an impact?  

• Lead investigations into root cause outages, performance, and cost issues.  
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.  
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.  
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets  
• Develop and configure monitoring dashboards  
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.  
• Optimize system performance, cost, and security through regular reviews and tuning.  

Have you got what it takes?  

• Must have 4-7 years of experience in Site Reliability Engineering or Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment 
• Excellent technical, analytical and troubleshooting skills  
• Experience and in-depth knowledge of databases and data handling  
• Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)  
• Strong Experience managing monitoring, alerting and dashboarding platforms   
• Demonstrable experience of supporting live cloud services and platforms  
• Expert in developing queries for dashboards and alerting  
• Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.  
• Production experience with Kubernetes and containerization  
• Exposure to commercial cloud providers (Ideally Azure, others considered)  
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,  
• Good listener, able to identify and validate assumptions.  
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.  
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.  
• Multi-tasking and time-management to prioritize and switch between varied tasks.  

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 9558
Reporting into: Group Manager
Role Type: Individual Contributor