About TailorCare + RecoveryOne
TailorCare is transforming the experience of specialty care by delivering deeply personalized, evidence-based solutions for joint, back, and muscle conditions. Our comprehensive care program ensures that each patient receives the right care at the right time, leveraging advanced predictive analytics, clinical expertise, and dedicated care navigation to guide them through their treatment journey.
With the acquisition of RecoveryOne, TailorCare now offers an even more robust, end-to-end musculoskeletal (MSK) solution that improves outcomes while reducing costs. RecoveryOne’s digital physical therapy platform and health coaching services complement TailorCare’s personalized, evidence-based approach to offer a seamless, patient-centered experience. Patients will benefit from advanced predictive data, clinical expertise, and a robust network of physical therapists--all designed to help them navigate the most effective treatment pathways, whether in-person or from the comfort of their homes. Together, we are redefining how MSK care is delivered.
TailorCare values diverse perspectives and is committed to fostering an inclusive, collaborative, and mission-driven culture. We are a remote-first company with a hybrid office in Nashville, focused on scaling a high-growth startup to improve the lives of those in pain.
About the Role
The Senior Clinical Support Specialist serves as a key liaison between patients, telehealth physical therapists, and the care team, ensuring a seamless and effective virtual care experience. This role is responsible for providing expert-level clinical support for patients with musculoskeletal (MSK) issues, leveraging a strong physical therapy background to enhance patient-provider communication, guide patients through their treatment pathway, and optimize treatment adherence. The ideal candidate will combine their clinical expertise with technical proficiency and exceptional communication skills to facilitate high-quality remote care.
Primary Responsibilities
- Clinical Guidance and Monitoring: Assist members by monitoring patient progress through digital tracking systems and patient-reported outcomes. Answer non-emergent patient questions related to their MSK treatment plans and home exercise programs.
- Virtual Patient Triage and Support: Assist Health Coaches and Member Support with clinical questions and maintain professional scope based on licensure.
- MSK Expert Consultation: Leverage deep knowledge of musculoskeletal anatomy, injuries, and rehabilitation to provide specialized guidance to patients and support the clinical team. This includes offering creative solutions for at-home exercise modifications and customized exercises based on patient needs.
- Patient Education: Educate patients on their MSK diagnosis, prognosis, and treatment plan. Effectively demonstrate and guide patients through exercises virtually, providing clear cues and feedback to ensure proper form.
- Coordination and Documentation: Serve as a coordinator of information between patients and the clinical team, documenting all patient interactions and observations accurately within the Electronic Health Record (EHR) system.
- Technical Assistance: Provide basic technical support to patients and clinicians to resolve connectivity or platform issues and escalate to Product/Engineering
Qualifications
- Licensed Physical Therapist (PT) with minimum 5 years of clinical experience. DPT, or MPT degree from an accredited program.
- Current and active Physical Therapist (PT) state licensure. Multi state licensure preferred.
- Demonstrated expertise and significant clinical experience in musculoskeletal physical therapy.
- Experience in digital health, asynchronous care delivery, or telehealth models required.
- Strong product knowledge and ability to adapt to evolving technologies.
Skills
- Demonstrated ability to work cross-functionally with product, dev, and clinical teams.
- Excellent verbal and written communication skills, with a high degree of empathy and the ability to build rapport virtually.
- Exceptional problem-solving skills and adaptability in a fast-paced, technology-driven environment.
- Ability to work independently while also collaborating effectively with a virtual clinical team.
- Willingness to work flexible hours to accommodate patient schedules.
What's In It For You
- Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
- Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
- Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
- Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.