Senior Client Services Manager

Key Responsibilities:​

• Develop and execute business development strategies focused on commercial fit-out projects.

• Identify new market segments and client opportunities (corporate offices, retail, hospitality, etc.).

• Conduct market research to stay ahead of industry trends and competitor activities.

• Build and maintain strong relationships with developers, architects, consultants, and corporate clients.

• Lead client meetings, presentations, and negotiations to secure new contracts.

• Ensure high levels of client satisfaction and repeat business.

• Collaborate with design and project teams to create compelling proposals and quotations.

• Prepare and manage tender submissions and RFPs.

• Track and report on sales pipeline, forecasts, and performance metrics.

• Work closely with project managers, designers, and procurement teams to ensure alignment with client expectations.

• Provide feedback to internal teams to improve service offerings and delivery.

Requirements:

• Minimum 2 years experience in a Sales, Client Services or Business Development capacity

• Experience in commercial fit out, real estate or hospitality industry is strongly preferred

• Capable of building and maintaining long-term client relationships

• Excellent communication and interpersonal skills.