Senior Client Partner

Senior Client Partner

Location: UK - London (expectation of being in London as required by team/ client)

Work where you do your best — fully remote or hybrid from one of our offices, the choice is yours! 

Department: Client Services

Employment Type: Permanent

 

About YLD:

Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay.

We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done.

About the role:

YLD has witnessed tremendous growth, and we are excited to bring on board a new Client Partner.

This position will work full time supporting a few of our clients, collaborating with key stakeholders, and learning from our seasoned consultants in the Agile realm. A background in Engineering, Product Design, Delivery, or similar is a plus, but we embrace diverse experiences.

Your core responsibility will be to support our clients and consultants, ensuring our engagement is seamless and fruitful. With guidance from our senior leadership, you'll gain insights into the direction and strategy of our business.

This role places particular emphasis on Agile team leadership, facilitation, and delivery support, helping to nurture healthy, high-performing teams.

 

Your day-to-day responsibilities:

• Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with consultant teams to ensure that we are fulfilling the client's expectations of us;
• Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client;
• Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed;
• Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients;
• Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement;
• Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members;
• Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement.

Preferred qualifications:

• Proven success of having worked in a similar role, preferably within a software development consultancy;
• Strong consulting and stakeholder management experience;
• A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you’ll have a background of working hands-on within a delivery team;
• Experience working in complex organisations and multi-supplier environments is an advantage;
• Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You’ll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long-lasting relationships built on trust;
• A pragmatic and strategic approach to engagement management;
• Excellent communication skills; from communicating with executive level stakeholders to writing and contributing to marketing collateral, you’ll be aware of when it’s appropriate to adapt your communication to suit the situation;
• An awareness of when to escalate issues and when you can handle matters on your own, reporting on them afterwards;
• Strong financial skills and commercial awareness.

You should apply if you are:

• Self-motivated, proactive and always looking for ways to improve and develop yourself;
• A good communicator, both in writing and verbally. You’ll be able to explain technical ideas and concepts in business-friendly language;
• Detail oriented;
• Possess strong problem-solving skills that balance innovation with pragmatic technology choices to solve business needs;
• Used to working in a team-oriented, collaborative environment;
• Analytical and problem-solving-oriented;
• A genuine believer in diversity and fairness.

 

Benefits you’ll receive:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Enhanced pension scheme 
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual learning and development budget for training courses and conferences
• £300 annual allowance for additional hardware
• Wellbeing & Performance Support via Oli including Therapy and Coaching
• Discretionary Bonus (depending on Company performance and results)
• Generous referral schemes

 

Our typical Recruitment Process looks like this:

• Intro call with someone from the Talent team (30/45 mins)
• 1st interview with our Head of Client Services and Senior Client Partner (45 mins-1h)
• Facilitation exercise with our Heads of Client Services, Engineering and Product Design (90mins)

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.