Alight

Senior Client Manager-Retiree Health Solutions

US-IL-Illinois-Virtual Full time

Do you have expert Medicare knowledge and enjoy working with clients?

Amazing Opportunity and Great Place to Work!

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose  Be inspired by our higher calling of improving lives. 

Be Alight  act with integrity, be real and empower others. 

 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

  

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

  

Learn more at careers.alight.com. 

About the Role

The Senior Client Manager has overall accountability for all aspects of delivery and account management for their aligned client portfolio. Responsible for leveraging cross-functional area leadership to ensure exceptional business results are delivered. The Senior Client Manager guides the direction of the client decision making process beginning at implementation and throughout the relationship.

Responsibilities

  • Managing new client implementation, ongoing client management, contract adherence and renewals, and relationship expansion opportunities.
  • Serving as the primary client contact is accountable for the client/partner relationship, representing all aspects of the Alight Retiree Health solution. Being an advocate and connector of capabilities, support, and/or services for clients.
  • Being the subject matter expert in Group Benefit Delivery standards and individual Marketplace (Affordable Care Act and Medicare). Leveraging this expertise to guide client and internal decisions, ensuring optimal client and retiree satisfaction.
  • Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
  • Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
  • Acting as a change agent and seeking out and pursuing new ideas for continuous improvement.
  • Tracking and managing daily tactical issues. Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.

Requirements

  • 3-5+ years of client relationship management with project management experience/exposure managing multifaceted projects and teams, including on-site and virtual management.
  • Have Individual (pre-Medicare and Medicare) industry experience. Operate with intermediate knowledge of Individual (pre-Medicare and Medicare) business, including products and services, operations, and delivery.
  • Be currently licensed in your state to sell Health Insurance, or able to attain the license within 6 months of being hired.
  • Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and Key Client/Broker contacts.
  • Possess individual Insurance compliance and regulatory and legislative industry knowledge. Have experience in HR services, business management, Medicare, and healthcare.
  • Display subject matter expertise of group health plan administration best practices.

Alight requires all virtual interviews to be conducted on video. 

 

Flexible Working  

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. 

 

Benefits 

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.   

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position. 

 

Our commitment to  Inclusion 

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. 

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. 

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com 

 

Equal Opportunity Policy Statement 

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. 

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter. 

 

Authorization to work in the Employing Country 

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. 

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. 

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

90,000.00 USD

Maximum :

120,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight


DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.