Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
What will you be doing?
Basingstoke or Dorking (Hybrid – 2 days from home)What will you bring?
We’re a specialist employee benefits provider committed to creating healthy, happy workplaces. As part of the international Unum Group, we support millions of people through some of life’s most challenging moments — helping them stay financially secure and get back to living well.
At Unum, we combine technical excellence with humanity, fairness and care — and we’re proud of the difference our people make every day.
We’re looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives.
You’ll take ownership of assessing complex and long‑term Income Protection claims, balancing robust technical decision‑making with clear, compassionate communication. Alongside case ownership, you’ll play an important part in developing others — coaching, mentoring and contributing to strong technical standards across the team.
Assessing Income Protection claims from both a medical and financial perspective, including complex and long‑term cases
Interpreting policy documentation accurately and applying sound technical judgement
Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles
Maintaining checking authority and ensuring claims are paid accurately and on time
Working closely with rehabilitation teams and internal stakeholders to support positive return‑to‑work outcomes
Coaching and mentoring colleagues, completing file reviews and supporting technical development
Building trusted relationships with customers, clients and colleagues
Contributing to continuous improvement and management information where required
At least 5 years’ experience assessing Income Protection claims (essential)
Proven experience managing complex and long‑term IP cases
Strong technical knowledge of Group Risk products and policy interpretation
A good understanding of long‑term medical conditions, NHS pathways and rehabilitation processes
Experience using claims management systems and functional assessments
Confident written and verbal communication skills, with the ability to explain decisions clearly
A collaborative approach, with a genuine interest in coaching and sharing knowledge
A competitive salary plus performance‑based bonus (8.5%)
Pension scheme
Life assurance, private medical and income protection cover
A wide range of wellbeing benefits, including:
Remote GP and second medical opinion
Nutrition coaching and personal training
Unlimited mental health support
27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days
Salary sacrifice electric car scheme with free onsite charging
Ongoing development in a supportive, purpose‑driven organisation
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Company:
Unum UK