Senior Change Manager

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

The Senior Change Manager is responsible for owning and driving the end to end people change strategy for PCM, ensuring alignment to the value streams, business strategy, and stakeholder priorities. The role is accountable for translating business, process and technology change into practical, adoptable outcomes for both internal colleagues and external customers, with a clear focus on adoption, benefits realisation and commercialisation.

The role requires a senior change practitioner with strong experience in large scale business and digital change within complex environments, capable of setting direction, ensuring consistent change execution across the PCM portfolio, and delivering high quality, measurable change outcomes

Job Description

People Change Strategy & Leadership

• Define, own and execute the PCM people change strategy, aligned to business objectives, value streams, and the broader enterprise change framework.
• Ensure a consistent, disciplined and high‑quality change approach across all PCM initiatives.
• Partner with PCM leadership, value stream owners, business and technology teams to embed change as a core delivery capability.

Change Execution & Delivery

• Lead end‑to‑end change management across complex initiatives, including:
  • Change impact assessments
  • Stakeholder and readiness assessments
  • Communication and engagement strategies
  • Training and enablement interventions
  • Measurement, reinforcement and benefits tracking
• Ensure new ways of working are effectively embedded and sustained.
• Drive disciplined execution with clear milestones, artefacts and measurable outcomes.

Stakeholder Engagement & Influence

• Act as a trusted advisor to senior stakeholders across business, technology and value streams.
• Mobilise leaders and delivery teams to support adoption and behaviour change.
• Proactively identify, manage and mitigate people‑related change risks.

Adoption, Benefits & Commercialisation

• Define and track adoption metrics, change effectiveness indicators, and benefits realisation.
• Ensure change outcomes directly support commercialisation objectives and value delivery.
• Provide actionable insights, lessons learnt and corrective actions to optimise future change delivery.

Governance, Risk & Reporting

• Ensure change activities comply with Absa governance, risk and control frameworks.
• Provide clear, concise reporting to senior management and governance forums.
• Contribute to portfolio‑level views of change progress, risks and impacts within PCM.

Capability Building & Collaboration

• Build change capability within PCM by coaching, mentoring and supporting change practitioners and stakeholders.
• Promote collaboration across Change, Business, Technology and Enablement teams.
• Contribute to the continuous improvement of change practices, tools and standards.

Qualifications & Experience

Minimum Requirements

• Bachelor’s degree in Business, Commerce, Management or related discipline
• Significant experience in people change management, particularly within large‑scale business and digital change initiatives
• Proven experience working in complex, matrixed environments
• Strong track record in driving adoption, behaviour change and measurable outcomes

Key Skills & Competencies

• Senior‑level people change expertise
• Strong strategic and commercial mindset
• Stakeholder engagement and influence at senior levels
• Ability to translate strategy into practical execution
• Excellent communication and facilitation skills
• High attention to quality, consistency and outcomes

Strong risk awareness and governance discipline

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised