Senior Change Consultant – Retail Payments

Senior Change Consultant – Retail Payments

Within the Payments Family, we are looking for a Product Area Lead for a Senior Change Consultant.

Retail Payments

At Payments, we are pioneers. Payments are everywhere: millions of customers use our products every single day! We streamline, we innovate, we adapt, improving step by step, every day. Our ultimate goal? To deliver a unified, best-in-class experience for all our customers. We’re on a journey that’s customer-centric, powered by technology, and driven by smart, determined people.

The payments industry is undergoing rapid transformation, with new entrants and evolving technologies reshaping the landscape. At ING, our priority is to remain at the forefront, delivering innovative, state-of-the-art customer experiences that empower our clients to stay ahead in both life and business.

Senior Change Consultant

As Senior Change consultant within Retail Payments, you will play a pivotal role in shaping the future of payments. You will join the Management Team, support and report directly to the Tribe Lead, and contribute towards strategy development and implementation. You will draw up, implement, guarantee and monitor internal business processes and act as a linking pin with a wide range of internal stakeholders to enable an effective and efficient operation.

This position provides a broad insight across Retail Payments and requires someone who combines common sense, curiosity and maturity with excellent judgement, ability to multi-task, setting the right priorities and organizational sensitivity.

Key Responsibilities

• Supporting and advising on the day-to-day operations of the Tribe Lead. This includes preparation for meetings with both internal and external stakeholders such as supervisors, works council, ExCo and MBB/SB.
• Organising and managing the adequate functioning as board secretary of the Management Team, including agenda preparation, ensuring adequate recording and follow-up of decisions and continuous improvement of working methods and the effectiveness of the team and product family.
• Project management of varying projects that are of high relevance to the Tribe lead and Product Area Leads. The content of such projects and time available to spend on it, depends on the candidate’s knowledge, skills and interests.  
• Provide clear, effective communication—both written and verbal—to articulate ideas, influence stakeholders, and implement plans or policies.
• Manage multiple priorities in a fast-paced environment, maintaining clarity and confidence under pressure.
• Act independently, applying structured problem-solving and comprehensive knowledge to complex challenges.

About You

• Strategic and influential expert with proven track record of 10-year experience in delivering change in complex, dynamic environments.
• Exceptional communication skills, with the ability to engage, influence, and inspire at all levels.
• Demonstrated experience in organisational transformation, ideally within an Agile environment.
• Strong analytical skills, attention to detail, and the ability to understand and manage complexity.
• Collaborative mindset, able to listen actively and challenge constructively to drive progress.
• Resilient under pressure, with a strong work ethic and a proactive, ‘can do’ attitude.
• Fluent in English and Dutch, with excellent written and verbal communication skills.
• A Master’s degree is required.

Rewards and benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The benefits of working with us at ING include: 

• A competitive salary aligned with your skills and experience 
• 25-28 vacation days depending on your contract 
• Pension scheme
• 13th month salary and 8% holiday allowance 
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary 
• Flexible working hours and hybrid working options 
• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends. 
• Personal growth and challenging work with endless possibilities 

About us 

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.  

Questions? 
Contact fleur.van.arend-bels@ing.nl if you have questions on this vacancy. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.