Position Summary
The Senior Change Analyst role sits within the RMIT Organisational Change Management Practice in ITS - Portfolio & Planning.
The Student Experience Tapestry program is a large‑scale initiative that weaves together several signature student experience threads to strengthen RMIT’s systems and transform students’ lives. One of the projects within the program is focused on implementing Salesforce Education Cloud.
Working as part of a large-scale project team, you will partner closely with the project Change Lead and key stakeholders to design and deliver impactful change approaches. Together, you will support the successful end to end rollout and adoption of Salesforce Education Cloud, ensuring people are engaged, equipped, and confident in new ways of working.
In this role, you will collaborate with delivery, and business teams to support adoption, build capability, and embed sustainable change outcomes. You will bring experience in technology implementations (experience in Salesforce would be ideal), with a particular focus on guiding diverse user groups through transition and ensuring a positive, well-supported user experience.
If you’re passionate about being part of a team that delivers meaningful change and creating engaging experiences that involves impacted people in the journey, we would love to hear from you.
Key Accountabilities
Apply effective OCM methodologies and frameworks, working within the RMIT Change Management Framework (based on PROSCI).
Complete any required change activities and artefacts. This can include change impact assessments, stakeholder analysis, developing (or contributing to development of) change management strategies/plans, stakeholder engagement plans, communications strategies/plans, training strategies/plans, and support plans, and handover/embedding plans.
Lead or support the delivery of the above plans for specific OCM solutions / activities / materials. Facilitate workshops and deliver briefing sessions to small and large audiences where required.
Support risks and issues management, working with Project Managers and Portfolio OCM Practice Lead.
Ensure OCM solutions are pragmatic, stakeholder/business-led, and deliver quality outcomes, working closely with the Project Manager and key stakeholders.
Effectively engage and communicate with diverse stakeholders and interest groups at all levels across the University.
Contribute to improving the RMIT change management methodology, OCM tools, templates and processes to ensure their effectiveness and support stakeholders through the change journey.
Contribute to OCM team and practice activities such as regular OCM updates, effort estimations / scoping, and consult requests. Participate in team and Portfolio events as directed.
Other duties as required.
Key Selection Criteria:
Minimum 2-3 years’ experience as an OCM practitioner.
Experience in supporting change initiatives or projects.
Ability to apply OCM frameworks end-to-end.
Ability to scope and plan OCM activities, identify gaps, risks and issues along with appropriate interventions to ensure objectives will be met.
Strong stakeholder management, facilitation and relationship skills, including the ability to work collaboratively with key stakeholders and develop effective relationships with diverse staff at multiple levels.
Excellent communication skills both written and verbal: ability to articulate messages to a variety of audiences and all organisational levels.
Excellent planning and organisation skills along with strong levels of productivity in terms of attention to detail, accuracy, time management and speed.
Ability to work autonomously, own tasks/deadlines, take accountability for delivering quality outcomes, manage priorities, and adapt to moving timeframes.
Desirable:
Exposure to tertiary education sector.
Experience in OCM delivery for technology/innovation projects.
Qualifications (Desirable):
Bachelor's degree in commerce, Business, or Organisational Psychology
Post Graduate qualifications in a discipline of Commerce, Business, or Organisational Psychology.
Prosci© certification, PCI, Change Management Institute© Master Level accreditation or equivalent Organisation Management Change qualification
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The Operations Portfolio enables an integrated, enterprise-wide delivery for the best practice student and staff experience. The Portfolio incorporates the following business units: Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations.
The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life, across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.
The Information Technology Services (ITS) function provides RMIT University with current and emerging
Technology systems and services. Our vision of “unleashing technologies to enable great experiences for
RMIT communities” supports a proactive and leading-edge technology ecosystem, mindset and delivery
empowering the advancement of the University’s commitment to advancing Lifelong Learners.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Marcus Logan via email marcus.logan@rmit.edu.au.
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.
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RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
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