Senior Casualty Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Senior Casualty Adjuster

Key roles

The Senior Casualty Adjuster is responsible for the end-to-end handling of high-value and technically complex casualty claims, delivering a professional, compliant and commercially focused service to clients. The role leads investigations, assesses liability, sets and reviews accurate reserves, and drives timely, fair and cost-effective resolutions through effective negotiation and management of solicitors and experts. Working closely with internal teams and external stakeholders, the adjuster ensures strong file governance, meets service level expectations, and provides technical guidance and mentorship to support overall team performance.

Specific responsibilities (including but not limited to)

• Large Loss & Complex Claims Management
• Manage a portfolio of high‑value and technically complex casualty claims (EL, PL, Motor Liability).
• Develop and execute clear investigation, liability, reserving, and settlement strategies.
• Drive files proactively toward early, fair, and economic settlement, aligned to client and Sedgwick financial objectives.
• Control indemnity spend and third‑party costs through effective solicitor and expert management.
• Maintain accurate, realistic, and timely reserving, with regular reviews supported by evidence.

Financial Performance & Targets

• Contribute directly to the achievement of financial targets, including:
• Indemnity spend control.
• Reduction of claims lifecycle duration.
• Reserve accuracy and savings.
• Cost containment and recoveries.
• Identify opportunities for financial savings, early resolution, and avoidance of unnecessary litigation.
• Demonstrate strong commercial awareness in all decision‑making.

Service Delivery, SLAs & Governance

• Consistently achieve and exceed client SLAs, KPIs and turnaround targets.
• Maintain high‑quality file documentation and audit‑ready records across claims systems.
• Ensure full compliance with client requirements, Sedgwick standards, and regulatory obligations.
• Escalate risks, delays, or financial exposures promptly and appropriately.

Mentorship, Teamwork & Leadership

• Act as a mentor and technical lead for junior and developing adjusters.
• Support peer reviews, technical forums, and file quality initiatives.
• Share experience, insight, and best practice to strengthen overall team performance.
• Promote a collaborative, accountable, and supportive team environment.

Client & Stakeholder Management

• Build and maintain strong relationships with clients, insurers, brokers, solicitors, and experts.
• Communicate clearly, confidently, and professionally on high‑value and sensitive matters.
• Represent Sedgwick positively at meetings, site visits, and case conferences.

Qualifications/skills

• Qualifications in Insurance – CIP.
• Solid numerical ability.
• Excellent interpersonal and communication skills, both written and verbal.

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities
• Company car

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 & CF6) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.  

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.