The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Senior Manager of Casino Operations, you’ll lead Slot and Table Games operations during assigned shifts, ensuring everything runs smoothly and in alignment with company goals and regulatory standards. You’ll make key daily decisions around game protection, labor management, equipment functionality, reporting, and the overall guest experience. In this role, you’ll inspire and engage your team through effective communication, coaching, and leadership development—all while maintaining the highest standards of compliance. You’ll play a vital role in resolving issues promptly, achieving departmental goals, and fostering a guest-focused culture that reflects the exceptional service MGM Resorts International is known for.
THE DAY-TO-DAY:
Oversee daily Slot and Table Games operations during assigned shifts, including opening and closing duties, game protection, game mix, bet spreads, and labor allocations to optimize performance
Adhere to internal policies and Gaming Control Board regulations, taking immediate action to report any instances of suspected tampering, cheating, or unusual activity to the relevant internal and regulatory authorities
Oversee recruitment, selection, training and ongoing performance management of team members, including coaching, documentation and discipline to maintain a skilled and efficient workforce
Develop and mentor assistant managers and team members, fostering professional growth and aligning individual performance with departmental objectives.
Resolve employee and guest concerns quickly and diplomatically, ensuring a safe and welcoming environment
Ensure the proper maintenance and integrity of all gaming equipment. Collaborate with the Gaming Center of Excellence (COE) to provide operational feedback on new games and strategies
Foster a high-performance culture through clear communication, regular recognition, and a supportive, engaging work environment
Cultivate a collaborative work environment by implementing employee engagement strategies, addressing concerns promptly, and recognizing team members’ contributions
Analyze operational metrics and performance data to inform strategic decisions, drive improvement, and identify growth opportunities
Oversee assigned projects with attention to detail and timeliness, effectively delegating tasks and responsibilities as needed
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age
Has 2+ years of experience managing Slot or Table Games operations, or in equivalent management experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12588
Are you ready to JOIN THE SHOW? Apply today!