Senior Case Worker

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Why this role matters: 

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.  

About the role: 

As Senior Case Worker, this is your opportunity to be the backbone of our daily service delivery— supporting efficient day to day service delivery and ensure that case workers provide case management, assessment and referral, education, and support in accordance with TSA and service guidelines. Provide support to the team ensuring services are provided within our Model of Care.

This is a full-time permanent role based in Surry Hills, NSW. Salary is based on the SCHADS Award, Level 5.

How you will make an impact  

• Deliver high-quality, person-centred services through education, interventions, group work, assessments, referrals, and case management.
• Develop and monitor individual treatment plans, maintaining accurate documentation and data in line with case planning procedures.
• Champion continuous improvement and innovation in service delivery.
• Oversee daily operations to ensure efficient and effective service provision.
• Maintain up-to-date knowledge of referral pathways and support options for clients.
• Collaborate professionally with internal and external services.
• Promote active service user participation and feedback.

• Provide line management and supervision to Case Workers.
• Foster strong, productive relationships within the team.
• Embed reflective practices to enhance client outcomes.
• Build team capability through coaching, mentoring, and training.
• Support team wellbeing and ensure a safe working environment.
• Assist with recruitment in partnership with the AOD Team Leader.
• Address performance and conduct matters with support from management.

• Represent the service through presentations to local organisations and stakeholders.
• Establish and maintain strong referral pathways to support positive client outcomes.
• Participate in sector and local area network meetings as required.

What you will bring  

• Minimum diploma level qualification in AOD, community services or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, 
  service, and study/development
• Relevant experience in supervising staff preferred
• A current NSW Driver’s License

What We Offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 
• Flexible working conditions 
• Health, fitness and financial discounts / benefits 
• Paid parental leave - 12 weeks 
• Up to 8 weeks leave per year through our purchase leave scheme  
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 
• Purpose driven career which has positive social and sustainable outcomes 
• Employee Assistance Program - Independent confidential counselling service; 
• Opportunity for career development; 
• An inclusive culture of dedicated, passionate and professional team members 
• Positively supporting and impacting the lives of others through your career contribution  

How to apply 

Be part of a team making a real difference. Your knowledge, lived experience, and leadership can help transform services for people across NSW. Please submit your resume and cover letter detailing your alignment with the requirements of the role.  Together we can build a brighter future.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration