Senior Case Manager

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Position title: Senior Case Manager
Department: Social Mission – Youth Services
Classification: SCHADS 5
Status: Full Time Permanent
 

THE PROGRAM:
Haven House is a time-limited, case-management supported tenancy program that provides young people with safe, self-contained housing and a wraparound support model for those engaged, or actively seeking to be engaged, in education, training and employment (ETE), where housing instability is a primary barrier.

The Role

As a Senior Case Manager, you’ll provide intensive, youth‑focused support to young women and gender‑diverse young people aged 17–22 who are working toward stability and independence. You’ll lead assessments, case planning, ETE goal setting and safety planning, helping young people build capability and transition confidently into private rental housing.

Working within a trauma‑informed, PIE‑aligned model, you’ll deliver holistic, high‑quality support that blends case management with group work, life‑skills development, youth participation and community connection.

You’ll also play a key role in cross‑sector collaboration—contributing to case reviews, outcomes reporting and continuous improvement across the Brisbane Region to strengthen the Haven House model.

Your Responsibilities

• Lead daily service delivery, including case management, group work, life‑skills support and referrals.
• Manage a small caseload and deliver high‑quality assessment, planning, goal setting and safety planning.
• Develop and monitor case plans that integrate ETE goals, tenancy needs and wellbeing.
• Coordinate day‑to‑day operations with the Region Manager and support service improvement.
• Facilitate group activities, communal programs and practical life‑skills sessions.
• Build strong referral pathways across ETE, housing, health and culturally specific services.
• Work collaboratively with TSA teams, youth networks, education providers and housing partners.
• Promote youth participation, contribute to reflective practice and represent the program in key networks.

Qualifications & Experience

• Bachelor degree in Social Work, Human Services, Community Services, Psychology or related field (or equivalent). Essential .
• Experience supporting young people with complex needs (homelessness, OOHC, FDV, mental health).
• Experience providing peer support or informal leadership within a team.
• Strong understanding of youth development, trauma‑informed practice, mental health, wellbeing and tenancy systems.
• Experience delivering brief interventions and harm‑minimisation in youth settings.
• Experience working with Aboriginal and Torres Strait Islander young people.
• Experience supporting young people from CALD backgrounds and diverse faiths.
• Inclusive, respectful practice with LGBTQIA+ young people.
• Current QLD Driver’s Licence.
• Valid Working With Children Check (Blue Card).

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
 

How to apply

Are you ready to be a part of our mission to end Youth Disadvantage? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration