Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
Senior Business Manager
Location: Ridgefield
Company: Thermo Fisher Scientific Inc.
Summary:
Join Thermo Fisher Scientific Inc. as a Senior Business Manager and play a crucial role in driving business growth and enhancing client satisfaction in Ridgefield. In this role, you will cultivate and manage relationships with customers, identify and implement business solutions, and collaborate with internal teams to ensure seamless project delivery. You will be a key link between Pharmaceutical Development Services (PDS) and Drug Product Services (DPS), ensuring the successful launch of new products from the PDS pipeline.
Essential Functions:
Client Experience and Relationship Management:
- Serve as the internal advocate for clients, balancing and advancing both client and Patheon needs.
- Foster and supervise business relationships with current accounts, ensuring a customer-centric approach.
- Lead the Voice of Customer (VOC) program for your portfolio, develop action plans, and ensure they address customer feedback.
- Resolve significant client issues through internal collaboration and open discussion during Business Review Meetings.
- Ensure compliance with Manufacturing Supply Agreements (MSA).
Quotations and Supply Agreements:
- Understand and influence the quotations process.
- Prepare and submit commercial service proposals to customers.
- Advocate for DPS site interests during technology transfer and supply agreement negotiations.
- Coordinate quality agreement generation and assess commercial impact.
- Complete commercial assessments and negotiate quotations for technical changes and additional services.
New Business Development:
- Leverage established customer relationships to uncover new opportunities.
- Partner with Sales to assess and implement new business opportunities.
- Facilitate effective internal communication, coordinate customer site visits, and promote Patheon capabilities.
Financial and Forecast Management:
- Ensure accurate representation of client forecasts in the S&OP process, understanding changes, risks, and opportunities.
- Assist in developing the annual commercial revenue budget.
- Request and implement pricing updates in compliance with MSA terms.
- Work with Finance to resolve overdue invoices and understand client financial processes.
- Achieve important contract objectives, such as defining pricing and payment terms.
Required Qualifications:
Education:
- University Degree or equivalent experience in Engineering, Science, Finance, or Business required. MBA is preferred.
Experience:
- Minimum 5-7 years of experience in project management, account management, sales, or marketing with client-facing responsibilities. Pharmaceutical or Contract Manufacturing industry experience preferred.
Knowledge, Skills, and Abilities:
- Adapt quickly to changing environments.
- Develop mutually beneficial solutions.
- Function independently and as part of a team.
- Identify market opportunities and recommend actions.
- Outstanding communication and presentation skills.
- Dynamic, self-motivated, and proactive.
- Experience with budgeting and forecasting.
- Operate with a sense of ownership and accountability.
- Solid understanding of MS Office Applications (Word, Excel, PowerPoint, SharePoint).