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Job Description
ServiceNow Employee Center/UX/Mobile Sr. Business Analyst
The Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the needs of patients, our people, and the planet.
Bangalore, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and the abilities they bring to our company. We are continuously improving our collaborators’ journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity
As a Senior Business Analyst ServiceNow Employee Center/UX/Mobile, you will serve as a vital bridge between business stakeholders and technical teams, focusing on the design and delivery of efficient, user-centric solutions within the ServiceNow EC Pro Portal, UX, and Mobile Application domain. Your expertise will be instrumental in gathering requirements, driving solution design, and ensuring strong alignment with Takeda’s business objectives and compliance standards, including GxP and SOX. By leveraging your analytical skills, ServiceNow knowledge, and stakeholder management expertise, you will play a key role in enabling innovative portal and mobile capabilities, ensuring an exceptional user experience and delivering impactful outcomes aligned with Takeda’s digital transformation goals.
Responsibilities
- Gather and analyze business requirements for ServiceNow Employee Center Pro portal, UX, and mobile app enhancements.
- Collaborate with business stakeholders, Product and Process Owners, UX designer, architects, engineers, and development teams to identify needs, evaluate solutions, and ensure alignment with organizational goals.
- Translate business needs into functional specifications, user stories, and workflows.
- Act as a liaison between technical teams and business units to ensure successful project execution.
- Conduct gap analysis to determine areas for improvement in existing processes and solutions.
- Develop mockups, prototypes, and solution designs for portal and mobile applications.
- Ensure all requirements and processes comply with Takeda’s GxP, SOX, and other regulatory standards.
- Facilitate workshops and sessions to gather feedback and refine solution designs.
- Support end-to-end testing activities, including test planning, test case reviews, and user acceptance testing.
- Create and maintain detailed documentation, including requirements, workflows, and change management reports.
- Monitor and measure the performance of solutions post-deployment to ensure business needs are met.
- Lead stakeholder engagement for project updates, issue resolution, and change management processes.
- Stay updated on ServiceNow capabilities and emerging trends to propose innovative solutions.
- Provide training and support to users, ensuring the smooth adoption of ServiceNow platform enhancements.
- Maintain detailed documentation of requirements, workflows, configurations, and lessons learned to support scalability and drive continuous improvement.
- Provide strategic guidance and partner with development teams to architect and optimize UX design, workflows, and integrations using Flow Designer, Generic Workflow, scripting, and APIs—emphasizing automation, usability, and performance at scale.
- Manage the system implementation lifecycle—including installation, configuration, deployment, and release—ensuring adherence to Takeda’s SDLC toolset, as well as timely and high-quality delivery.
- Partner with service operations and support teams to troubleshoot system issues, ensuring adherence to ServiceNow best practices, Takeda-defined standards, Agile methodologies, and organizational policies.
- Deliver demos, solutions, and strategic recommendations to stakeholders, facilitating informed decision-making and fostering continuous innovation.
Skills and Qualifications
- Education: Bachelor’s degree (or higher) in Computer Science, Information Technology, or a related field; or equivalent work experience.
- Experience: 6+ years of combined experience in business analysis and in architecting, designing, and developing comprehensive ServiceNow solutions, with strong focus on EC Pro, User Experience, App Engine, and mobile applications.
- Business Analysis and Platform Knowledge:
- Strong understanding of IT Service Management processes.
- Proficiency in analyzing and interpreting complex business requirements to align with organizational strategies and translate them into actionable insights and solutions.
- Ability to translate complex business requirements into technical solutions and communicate technical concepts back to business stakeholders in an accessible and actionable manner.
- Certification:
- ServiceNow System Administrator certification.
- Problem Solving and Ways of Working:
- Strong analytical and problem-solving skills.
- Ability to manage priorities and work independently in a fast-paced environment.
- Communication:
- Strong verbal and written communication skills to articulate business cases, engage stakeholders, and foster collaboration.
What Takeda Can Offer You
- Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
- At Takeda, you take the lead on building and shaping your own career.
- Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs including annual health screening, weekly health sessions for employees.
- Employee Assistance Program
- 5 days of leave every year for Voluntary Service in addition to Humanitarian Leaves
- Broad Variety of Learning Platforms
- Diversity, Equity, and Inclusion Programs
- No Meeting Days
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
About ICC in Takeda
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time