Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Senior Business Analyst, Digital Innovation, you will gather and analyze information to document and publish business and technical requirements. You will support the evaluation of operational and business objectives and contribute to developing strategies that align with organizational goals.
A caregiver in this position works remote out of Ohio, Florida, or Nevada, Monday - Friday 8:00am – 5:00pm, with rotating weekend and holiday requirements.
A caregiver who excels in this role will:
Work with key stakeholders to assess the impact of business process changes to people, systems, and work processes.
Analyze operational and system flows and develop and recommend actions for increased productivity and efficiency. Conduct interviews and facilitate meetings during scoping and business case development.
Specialize in and use business process modeling, analysis and design tools and business process management automation technologies.
Work closely with clinical caregivers and/or business leaders to analyze operational flows and recommend ways to reduce steps through the use of technology to improve efficiency.
Assess solutions, current or proposed, for impact on clinical workflows, business processes and overall effect on the patient care process.
Provide leadership and mentoring to junior business analysts, if applicable.
In some teams, assist in the operational rollout and support of new solutions.
Conduct Agile methodologies, writing user stories, and managing scrum ceremonies.
Conduct analysis of data to identify opportunities for performance improvement and links performance outcomes to financial and business endeavors.
Typically performs business analysis activities using a variety of techniques in initiatives of varying scope.
Identifying the current state of processes, eliciting useful and harmful attributes of them, documenting models of the processes, and facilitating stakeholder groups to consensus regarding new business process designs.
This person will act in a proactive manner to assist in identifying impacts and linkages to the business strategies, organization and its people, data and systems, business policies and business rules, as well as the physical assets of the business.
Responsibilities will generally be within a well-defined scope within a specific business segment.
Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in business, Information Technology, Management Engineering, Healthcare Operations, or related field.
Five years of experience involving operational analysis, business process analysis, continuous improvement, and resource utilization in an information technology environment.
Strong knowledge of Microsoft products, including spreadsheets and database applications.
Strong analytical, problem solving, and communications skills.
Offset: High School diploma/GED and nine years of progressive healthcare IT experience.
Offset: Associate degree and seven years of progressive healthcare IT experience.
Offset: 10 years of related experience could offset the bachelor’s degree requirement.
Certifications in Lean, Six Sigma, ITIL preferred. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date.
Complexity of Work:
Deals with complex situations holistically without a high degree of supervision.
Decision making style for this person shows a high degree of self-confidence and decisions are made quickly.
Has the ability to see the overall picture and how individual actions fit within it.
Preferred qualifications for the ideal future caregiver include:
Healthcare experience with an organization
Experience in SW development environment
Experience working with Epic SW
Professional Scrum Master (PSM I) preferred
Certifications from the International Institute of Business Analysts (IIBA) the Business Relationship Management Institute (BRMI) or Certified Business Analysis Professional (CBAP) preferred
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to travel throughout the hospital system.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities