At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a detail-oriented and highly communicative Onboarding Specialist to join our Onboarding team. In this role, you will be responsible for ensuring a smooth and positive transition for new clients by serving as their primary point of contact and guiding them through the initial stages of their partnership with us.
Our team is dedicated to providing a "white-glove" experience, acting as the bridge between sales and operations to ensure every client feels supported from day one.
What You’ll Do
In this role, you will:
Execute the Client Onboarding Lifecycle: Act as the primary owner for new cases by conducting thorough phone consultations to explain procedures, accurately placing orders, and tracking progress to ensure a seamless start to their service.
Drive Cross-Functional Collaboration: Partner closely with internal teams to align on client requirements and ensure all necessary technical and administrative deliverables are met efficiently.
Manage Communication and Documentation: Maintain a high frequency of professional verbal interactions to resolve issues while accurately documenting all progress and interactions within our tracking systems.
What You’ll Bring
The ideal candidate will have:
Relevant Client-Facing Experience: Previous experience in onboarding, customer service, or a dedicated client support role.
Technical Proficiency: Strong familiarity with Salesforce and SKP (please define) to manage data and track client progress.
Exceptional Communication Skills: A clear and friendly phone presence with the ability to translate complex procedures into simple, understandable guidance.
Organizational Excellence: A detail-oriented mindset capable of managing multiple simultaneous cases while remaining calm and proactive under pressure.