Scheduled Hours
40
Position Summary
The Senior Associate Director, Third Party Systems, is responsible for the management of assigned third party systems within the Advancement technology ecosystem. The Senior Associate Director leads the day-to-day operations, optimization, and administration of assigned systems and applications, including system enhancements and configurations, project planning, documentation, and user support. They will collaborate with Advancement and University stakeholders and University Advancement Systems Business Transformation team members to understand operational and functional requirements and translate into operational solutions via third party systems. The Senior Associate Director will also provide training and support for end users and maintain proper system access for user roles for their assigned systems.
The Senior Associate Director, in concert with the Director, will provide consultation on technology solutions that will help drive business objectives through ongoing analysis and enhancement of the Advancement technology ecosystem.
Job Description
Primary Duties & Responsibilities:
Leadership
- Build effective working relationships with department stakeholders, team members, and vendors involved in assigned third party system management; rely on knowledge and professional discretion to achieve goals.
- Assist with providing escalated support and guidance to junior members of the team, who will interact with a broad range of clients to provide support, expert advice, and training delivery, including support for high-impact technology initiatives.
Third Party Systems and Technology Ecosystem
- Support the implementation and management of third-party systems in the Advancement technology ecosystem, including requirements review and tool selection with stakeholders, project planning, risk assessment, and vendor management.
- For assigned systems, lead efforts to reengineer and optimize business processes using technology solutions to gain efficiencies and reduce manual effort of stakeholders.
- Set and manage customer and stakeholder expectations. Influence decision making on third party systems.
- Develop, test and deploy enhancements and new third-party applications based on evolving business needs.
- Collaborate with other development teams on work that crosses teams to ensure shared awareness of third-party application-related system changes that may affect other teams’ work.
- Develop, test, and deploy changes to Salesforce, and guide junior team members in doing the same, in support of third-party system implementations, enhancements, and bug fixes.
- Support the development of junior team members in understanding existing technical architecture, development work, and best practices in Salesforce development.
- Develop, test, and deploy enhancements and bug fixes to Salesforce development work to support efforts of other development teams.
- Troubleshoot issues within the third-party systems and related integrations.
- Provide training and support for end users and maintain proper system access for user roles.
- Stay up to date on changes and upcoming enhancements for assigned third party systems.
- Prepare and maintain system documentation and instructions.
- For assigned areas, collaborate with stakeholders within the organization and engage in benchmarking to stay abreast of technology solutions leveraged by other advancement organizations.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions
- Normal office environment
- Ability to travel to various on- and off-campus locations
Physical Effort
- Typically sitting at a desk or table
- Repetitive wrist, hand or finger movement
Equipment
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Bachelor's degree
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (5 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job
Preferred Qualifications
- Experience working in advancement and/or higher education.
- A commitment to the mission of higher education.
- Current Salesforce Platform Administrator, Platform App Builder, or Platform Developer I certification, or the ability to become certified within three months of start.
This position is located in St. Louis, MO and the targeted hiring range for this position is $75,200 - $95,000.
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Salesforce Administrator - Salesforce
Work Experience:
Experience Working In Complex Organizations (1 Year)
Skills:
Analytical Thinking, Business Processes, Communication, Complex Systems, Deadline Management, Detail-Oriented, Enterprise Resource Planning (ERP), IT Analytics, Key Stakeholder Engagement, Microsoft Office, Organizational Change Management, Problem Solving, Project Management, Prosci Change Management, Salesforce Administration, Salesforce Platform, Strategic Thinking, System Administration, Systems Documentation, Team Collaboration, Team Leadership, Team Player, Technology Management, Vendor Relationship Management
Grade
G14
Salary Range
$75,200.00 - $128,800.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.