Senior Associate Analyst

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Associate Analyst

Location: Bangalore

Business & Team: CBA India is responsible for servicing multiple brands and business units across the Group, delivering a highly flexible operations, technology and data management functions, outstanding customer experiences and better risk outcomes. This is achieved through process management and a cross-skilled, capable workforce.
We pride ourselves on demonstrating a strong service culture, making a difference to our customers’ lives and living and breathing the CBA Group’s values.

Retail Operations is responsible for the decisioning, fulfilment, and settlement and servicing of retail lending products and manage Deceased Estate end to end process across CBA and forms part of the broader Retail Operations team.

The Retail Operations function delivers effective outcomes by being dedicated to operating and enhancing processes, ensuring we deliver a highly flexible operations environment, outstanding customer experiences and better risk outcomes.

Impact & contribution: You are an operations professional who makes things happen for our customers. Your value lies in doing things right to ensure we deliver a great customer experience.

Your contribution would include:

• Helping customers and enhancing their experience.
• Being a highly motivated member of the team with self-starter skills and can take accountability when working alone
• Exceptional time management skills and Exceptional customer service skills (Internal and External to CBA)

Roles & Responsibilities: Adhere to the code conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

Your main priorities and responsibilities include:

• Understand customer requests and process documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.
• Adhere to policies and procedures, meeting or exceeding established Service Level Agreements.
• Ensure the quality of submitted work meets the highest standards.
• Apply sound risk management practices by proactively identifying, responding to, and reporting risks as necessary.
• Provide high levels of internal customer service by collaborating with internal stakeholders to resolve customer issues.
• Raise operational continuous improvement suggestions identified during task completion.
• Undertake any other tasks assigned by your manager that you can perform safely, in line with relevant internal bank policies and external regulatory requirements.
• Possess a necessary understanding of CBA retail products.

Essential Skills:

• A minimum of 2 Yrs Experience in Retail Operations with 1 Yr experience in Estate Settlement Services
• Highly energetic and dynamic professional who is always striving to do better for our customers.
• Excellent communication skill, Written and Oral.
• Strong in exercising sound judgement backed by analytical and problem-solving skill.
• Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders.
• Demonstrate a curious mindset and ability to investigate.
• Relevant experience in managing deceased estates will be a valuable advantage.
• Proven ability to manage complex processes with high level of accuracy.

Educational Qualifications:

• Bachelor's degree in finance, Accounting, or Business.

Advertising End Date: 30/12/2025