CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.
CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
Our Perks:
Flexible PTO (designed to offer flexible time away for you!)
Up to 12 weeks paid parental leave
Paid Volunteer Time Off
Mental health coverage
Quarterly Wellness stipend
Fertility benefits
Complete list of benefits here
CLA is growing and seeking to hire an experienced Senior Applications Systems Analyst to join our talented Business Technology Solutions team. The position offers growth, flexibility and a collaborative work environment.
This role acts as a significant member of the Practice Application Support team to provide consistent and high-quality IT customer service. They assist with resolving level II and II incident tickets from the Service Desk. They assist in business technology projects by planning, testing, and collaborating with other technology services teams.
How you’ll create opportunities in this Senior Applications Systems Analyst role:
• Technical Support: Provides support for CLA’s technologies and varied applications. Resolves 2nd and 3rd level requests from the Service Desk. Participates in an on-call rotation to provide 24 hour assistance to the Service Desk.
• Projects: Collaborates and executes CLA sponsored projects such as acquisitions, annual hardware refresh, and site visits. Provides technical expertise in support of testing, requirements definition, and business solutions. Tests critical applications after updates have been applied to analyze for functional success and unforeseen errors. Occasional collaboration with other teams on projects as required.
• Mentorship/Leadership: Acts as escalation point and project reviewer for Analysts. Creates process and technical documentation for new and existing processes, policies, and user guides
What you will need:
4 years of customer service support experience required.
4 years of experience in an area of applications support, SharePoint administration, Helpdesk, desktop management, mobile device, or similar IT experience preferred.
Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.
Technical Competencies:
Knowledge of test planning and test case development and execution
#LI-DJ1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Click here to learn about your hiring rights.
Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits click here.