You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
Position Purpose: Ensures the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes. This role is equally balanced between technical administration of the ServiceNow CMDB, Discovery, and Integrations, and ITIL-driven governance, configuration management, best practices, and process enablement.
Owns and optimizes the ServiceNow CMDB, including data models, governance, discovery, integrations, and platform support aligned to ITIL v4/CSDM
Ensures CMDB data quality, reliability, and audit readiness through monitoring, reporting, troubleshooting, and continuous improvement
Partners with ITSM, infrastructure, application, asset, and security teams to support impact analysis, root cause analysis, and dependency mapping
Leads cross‑functional collaboration, mentor CMDB resources, and maintain documentation, standards, and roadmap initiatives
Contributes to the achievement of strategic goals through the implementation of application support programs to improve business performance
Advises on application security, upgrades, backups, and disaster recovery needs
Prioritizes, investigates and diagnoses incidents and problems
Assists with the implementation of agreed remedies and preventative measures and contributes to the development of strategies, policies, standards, procedures and tools
Plans and agrees on the scope of configuration management processes and the configuration items
Leads the assessment, analysis, planning and design of release packages including assessment of risk
Manages and monitors application and compliance of security administration procedures
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 4 – 6 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Master's Degree preferred.
Technical Skills:
Required:
5+ years supporting ServiceNow in an enterprise environment, including CMDB administration
Strong knowledge of ServiceNow CMDB, Discovery, and integration principles.
Practical understanding of CSDM (Common Service Data Model) and how it supports ITSM/ITOM
Experience administering integration workflows, MID Servers, APIs, and ETL pipelines
Solid understanding of IT infrastructure components (servers, networks, cloud, containers)
Familiarity with: Transform maps, Script includes, Business rules, Scheduled jobs, Flow Designer
Strong analytical skills and experience troubleshooting CI data accuracy and reconciliation issues
Desired:
ServiceNow CSA (Certified System Administrator)
Additional ServiceNow certifications: Discovery, ITOM Fundamentals, CMDB, or IntegrationHub
ITIL v3/v4 Foundation certification; advanced modules a plus
Experience with hybrid or cloud environments (AWS, Azure, Kubernetes)
Scripting experience (JavaScript for ServiceNow, PowerShell, or Python)
Soft Skills:
Seeks to acquire knowledge in area of specialty
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to work independently
Demonstrated analytical skills
Demonstrated project management skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision making skills
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act