Senior Application Support Engineer (L2)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero.
 

Job Description:

We are looking for a dedicated and caring Sr.Application Support Engineer (L2) to join our team. In this role, you will provide advanced technical assistance and help ensure our systems run smoothly for all users. You will work closely with cross-functional teams, dive into complex issues, and play an important part in keeping our applications stable and reliable.

Key Responsibilities

• Diagnose and resolve escalated technical issues related to software, hardware, networks, and applications.
• Perform advanced troubleshooting, log analysis, system checks, and configuration reviews.
• Collaborate with L1 support by offering guidance, documentation, and knowledge sharing to help reduce recurring escalations.
• Escalate unresolved issues to Level 3 or engineering teams with clear documentation and reproduction steps.
• Monitor system alerts and proactively address potential problems before they impact users.
• Maintain accurate records of incidents, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to knowledge base articles and standard operating procedures.
• Ensure adherence to SLA timelines while providing warm, clear, and supportive communication to users and stakeholders.

Post Verification Test (PVT) Responsibilities

• Perform system health checks, including service status, resource usage, and connectivity validation. Verify core application functions to ensure they work as expected after changes (login, workflows, transactions, data accuracy).
• Validate integrations, APIs, scheduled jobs, and batch processes to confirm they run smoothly.  Review system and application logs for new errors, warnings, or anomalies.
• Document PVT results clearly and share updates with relevant teams and stakeholders.
   

At Kyndryl, we’re all about progress, and you'll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end-user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you'll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you're someone who thrives on teamwork and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Who You Are

Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 1–4 years of experience in IT application support, IT operations, or a similar role.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field
• Experience with SQL, or log analysis tools, Ability to analyze system logs, troubleshoot performance issues, and identify root causes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with a friendly, customer-focused mindset.
• Ability to work both independently and collaboratively within a team environment.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.