If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Fraud Specialist serves as the primary point of coordination and leadership during fraud events impacting Commercial clients. Acting as the "quarterback" (QB) for fraud response, this role is responsible for engaging and aligning internal partners, facilitating communications, and guiding clients through the incident with clarity and confidence. The Fraud Specialist ensures all relevant stakeholders—operations, risk, fraud teams, relationship managers, product partners, and external contacts—are connected and informed throughout the lifecycle of the investigation. This role is accountable for initiating and organizing cross functional workstreams, driving situational alignment, and establishing clear next steps for all parties involved. The Fraud Specialist synthesizes complex information to deliver concise leadership-level summaries, providing visibility into the fraud situation, actions taken, potential impacts, and recommended paths forward. Success in this role requires strong communication, problem solving, and coordination skills, along with the ability to navigate ambiguity, maintain professionalism under pressure, and deliver a seamless experience for Commercial clients during moments of heightened risk.What you will do
Serve as the primary point of contact (QB) during Commercial client fraud events, coordinating communication and ensuring all stakeholders remain aligned.
Engage and mobilize internal partners across Fraud Operations, Risk, Treasury Management, Product, Relationship Management, and other functional teams to ensure a unified fraud response approach.
Guide clients through fraud situations by providing clear communication, setting expectations, outlining next steps, and ensuring a consistent and supportive experience.
Launch and coordinate cross functional workstreams, tracking progress, identifying potential roadblocks, and ensuring timely execution of all required actions.
Facilitate situational clarity by organizing information, summarizing findings, and ensuring all parties understand the status, risks, and actions being taken.
Prepare executive-ready summaries that capture key details of the fraud incident, impacts, mitigation steps, and recommended actions.
Monitor escalation pathways, ensuring appropriate leadership visibility and timely engagement when additional support or decisions are needed.
Maintain documentation and case records that reflect activities, correspondence, decisions, and timelines throughout the fraud lifecycle.
Identify patterns, trends, or control gaps observed during fraud cases and partner with relevant teams to recommend improvements.
Support continuous enhancement of fraud-response processes, playbooks, and cross-functional coordination models.
Skills and Abilities
Strong understanding of fraud types impacting Commercial clients (e.g., payments fraud, ACH/Wire fraud, account takeover, check fraud).
Familiarity with fraud investigation workflows, incident response practices, and internal escalation frameworks.
Ability to interpret client account activity, fraud indicators, and risk impacts with attention to detail.
Proficiency with case management tools, fraud platforms, banking systems, and Microsoft Office (Outlook, Excel, PowerPoint).
Education Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) Business, Finance, Risk Management, Criminal Justice, or related field preferred
Experience Qualifications
3-4 years 3+ years of experience in fraud operations, risk management, treasury management, commercial banking, or a related client facing financial services role. preferred
Proven experience managing complex client situations, escalations, or incidents requiring cross functional coordination. required
The estimated salary range for this position is $75,000.00 to $85,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.