Senior Analyst, Settlement Services

Better’s adjacent business, Better Settlement Services, is responsible for obtaining and reviewing all property-related documents associated with the loan transaction for participating borrowers. This includes the valuation, title, homeowner’s insurance, and homeowner’s association in a condominium. We are developing industry-leading technology to modernize these collateral processes, increase team member productivity, originate high-quality loans, and provide the best experience possible for our customers. You will become an expert on Agency, Non-Conforming, and HELOC policy guidelines and be exposed to other aspects of the loan origination process including sales, processing, underwriting, closing/funding, and capital markets. If you are passionate about delivering great customer service, developing a deep understanding of collateral policy, and building best-in-class technology, this is a great opportunity to continue your career in mortgage lending.

Members of the Better Settlement Services Team review team will be responsible for the following:

·       Obtaining required documents from title companies, settlement agents, attorneys, municipalities, Realtors, and customers as needed to ensure clear title.

·       Review required documentation to ensure compliance with investor title guidelines. This may include title reports, tax certificates, closing protection letters, wiring instructions, attorney opinion letters, surveys, etc.

·       Proficiently and independently perform title review for purchase, refinance, and home equity transactions with little oversight or support from team leads and/or managers.

·       Communicate clearly and concisely with third parties to seek needed clarification or resolve inquiries related to clouds on title.

·       Balance high productivity with high quality.

·       Serve as escalation point and subject matter expert for teammates in coordination, underwriting, and post-closing

·       2+ years title and/or closing and settlement experience required

·       Strong understanding of title guidelines and/or closing and settlement procedures.

·       Must be fully proficient with assessment of liens, judgments, property taxes, special assessments, surveys, mortgage deeds, etc.

·       Exercises good judgment and comfortable operating with ambiguous guidelines. Must be able to balance loan quality/risk management with speed, productivity, and customer experience.

·       Ability to multitask and prioritize competing priorities with tight deadlines

·       Initiative to suggest ideas for process and technology improvements

·       Problem solving and critical thinking skills

·       Effective verbal and written communication/presentation skills in English

·       Proficiency in analyzing documents and meticulous attention to detail

·       Focused & detail oriented

·       Team-player that is passionate about helping their teammates and providing the best possible experience for our customers.

·       Open to coaching, feedback, and mentoring

·       Willingness to perform repetitive job duties with long-term goal of becoming a collateral subject matter expert and/or potential for lateral/upward job movement.