Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About the Role
We are seeking a highly analytical and detail-oriented Sr. Analyst, Sales Strategy to support the design, deployment, and management of programs that enhance productivity and performance across our global Direct Sales organization. You will play a critical role in analyzing data, building dashboards, supporting program rollout, and delivering insights that inform high-impact initiatives.
This role is ideal for a strong analyst who is excited to partner cross-functionally, work on strategic sales initiatives, and grow into broader strategy responsibilities. You will work closely with Sales Strategy leadership, Sales Operations, Finance, and cross-functional GTM teams.
Key Responsibilities
Program Support & Execution
Support the development, rollout, and ongoing management of core Direct Sales strategy programs.
Assist in building program documentation, communications, timelines, and tracking mechanisms.
Coordinate with cross-functional teams to support launch readiness, ensure alignment, and maintain program materials.
Analytics, Reporting & Insights
Provide detail and precise analysis for senior leadership to influence and impact global strategy decisions
Conduct data analysis to evaluate program health, pipeline performance, seller productivity, and business trends.
Develop dashboards and maintain reporting for leadership and field consumption.
Provide insights and summaries for leadership readouts, business reviews, and program performance updates.
Support modeling work for new initiatives, pilots, and strategic opportunities.
Cross-Functional Collaboration
Work with Sales, Operations, Revenue Intelligence, Finance, and Enablement to collect data, validate metrics, and support program execution.
Ensure consistent communication, alignment, and timely tracking of deliverables across workstreams.
Operational & Process Support
Help structure workflows, process documentation, and operational improvements across the Direct Sales strategy portfolio.
Support change management efforts through clear communication, training materials, and seller-facing collateral.
Assist with project tracking, meeting notes, follow-ups, and operational cadences.
Qualifications
2–5+ years in Sales Strategy, Revenue Operations, Business Operations, Analytics, FP&A, or related analytical role, preferably in SaaS or with a major consulting firm.
Strong analytical skills with proficiency in Excel/Sheets, Salesforce, and BI tools (e.g., Tableau, Power BI).
Ability to translate data into insights and present them clearly for business stakeholders.
Strong organizational and project coordination skills.
Effective communicator with experience building slides, reports, and internal presentations.
Bachelor’s degree in Business, Analytics, Economics, Finance, or a related field.
Preferred Attributes
Experience supporting sales or GTM teams in a SaaS environment.
Comfort working with large datasets and ambiguous business problems.
Eagerness to learn, grow, and expand into higher-level strategy responsibilities.
Strong attention to detail and a proactive, ownership-oriented working style.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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