Job Description
Title Senior Analyst Programmer
Department Technology - GPS Production Services
Location Bangalore
Level 3
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.
About your team
GFAS Support team is responsible to keep the systems running and help in business to complete their daily BAU’s without Hussle. GFAS acts as a key platform which communicates with multiple other systems and used in client dealing, payment, pricing, distributions, letters, S&V, customer creation etc. This department always needs resource who are passionate and can go extra mile to satisfy business needs. GFAS Support team is responsible to resolve customer issues and provide business reports as requires. Close to 300 incidents and service requests are resolved in a month to cater business needs.
About your role
The role is responsible for providing support on GFAS application and connected supporting applications. This involves identifying production / pre-production issues before they occur, working on incidents, problems tickets, service requests and change related activities.
The role possess good technical and analytical skills with a focus to build support and manage the application along with good command of RPGLE, CLLE, DB2, BATCH Jobs and analytical skills. The role performs working as a member of a global team with a follow the sun model. At this level the individual is expected to keep abreast of the latest technology developments in order to provide trusted advisor services to colleagues and customers.
The role also perform a close coordination with management on daily status updates and providing monthly summary to management.
GFAS support team is involved in providing 24x7 support as part of a team rota and some weekend working as well.
About you
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.