Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Senior Analyst, Posting Outcomes
Position Summary: Executes defined tasks and processes within established procedures to support team objectives. Ensures accuracy and quality in assigned work while developing foundational skills and knowledge.
About the Team: The Posting Outcomes team drives operational performance and quality across all posting workflows through active monitoring, collaboration, and direct intervention. The team manages both core and ancillary posting processes while partnering with BPO vendors and internal stakeholders to optimize performance outcomes and identify integrity opportunities. They also handle complex, offshore-restricted work and resolve escalated service issues to ensure seamless posting operations.
Essential Job Responsibilities:
Follows documented procedures and escalates exceptions appropriately when standard processes don't apply
Maintains detailed records and documentation as required by team protocols
Prioritizes work effectively in a fast-paced environment while maintaining attention to detail
Identifies and surfaces workflow deficiencies or potential improvements to immediate supervisor
Asks clarifying questions when encountering unfamiliar situations rather than making assumptions
Demonstrates basic problem-solving skills within defined parameters
Additional Job Responsibilities:
Participates actively in training opportunities and demonstrates commitment to skill development
Accepts and implements both positive and constructive feedback
Shares relevant information with team members as appropriate
Adheres to and embodies athena's core values and behavior
Makes decisions about task execution methods within established procedures.
Escalates exceptions, quality issues, and process questions to supervisor. Influences work prioritization through communication about capacity and obstacles.
Works on well-defined tasks with clear parameters and established procedures.
Handles routine issues independently but escalates complex or ambiguous situations.
Collaborates with Posting Integrity Stakeholders to complete assigned tasks.
Expected Education & Experience:
Bachelor's degree preferred or 1-2 years of relevant professional experience
Strong attention to detail and ability to follow complex procedures accurately
Effective written and verbal communication skills
Proficiency with Microsoft Office Suite and basic computer navigation
General knowledge and understanding of RCM Posting Processes
Expected Compensation
$41,000 - $71,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers