Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Payroll
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The NAM Payroll team is looking for a Senior Payroll Analyst. In this role, you will play a critical part in driving operational excellence, compliance, and employee support in North America payroll operations. You’ll be instrumental in managing payroll-related inquiries, enhancing day to day processes, supporting audit requests, and collaborating with internal and external stakeholders to ensure a seamless payroll experience.
Role
Key Responsibilities
• Respond to HR inquiries across Payroll, Compensation, and Benefits with professionalism and accuracy, ensuring timely resolution in line with Service Level Agreements (SLAs).
• Address complex HR/Payroll issues and proactively identify and implement process improvements.
• Manage a range of special projects, from simple to complex, as needed.
• Collaborate with internal teams (COEs, HR Field) to gather information and drive tasks to completion.
• Support high-level transaction processing and ensure audit compliance through proper workflows.
• Handle confidential data in accordance with MasterCard confidentiality requirements.
• Independently develop and adapt processes to resolve transaction-related challenges.
• Contribute to the AskHR knowledgebase and create user documentation (e.g., How-To guides).
• Operate with cultural sensitivity and flexibility across regions.
• Ensure compliance with legal and ethical standards in all supported countries.
• Continuously build regional knowledge through team-based learning and sharing.
All About You
Qualifications
• Bachelor’s degree in accounting, finance, business administration, or related field.
• 3+ years of payroll, compliance, or audit experience
• Strong understanding of North America payroll processes and related regulatory requirements.
• Strong working knowledge of payroll systems (Workday)
• Experience with SOX controls and internal audit processes is a plus.
• Exceptional problem-solving skills and attention to detail.
• Advanced Excel and data analytics skills (e.g., pivot tables, VLOOKUPs, reporting tools).
• Demonstrated experience in payroll processing
• Equity knowledge a plus
• Strong interpersonal and communication skills, with the ability to work effectively across teams, functions and time zones
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.