Job Description Summary
-Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support GBS -GCO business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials.
Job Description
Key Responsibilities
- Deliver customer requirements within agreed service level agreements using structured project management
- Ensure all deliverables meet the highest standards of quality and accuracy
- Manage projects to achieve on-time delivery within stipulated deadlines
- Support creation and maintenance of standard operating procedures
- Develop and maintain knowledge repositories with qualitative and quantitative insights
- Participate actively in knowledge sharing sessions across teams
- Report technical complaints, adverse events, and special cases within 24 hours
- Coordinate distribution of marketing samples where applicable
- Maintain clear documentation and communication throughout service delivery
- Drive continuous improvement initiatives to enhance service efficiency
Essential Requirements
- Proven experience in operations management and execution
- Strong background in project management with structured methodologies
- Hands-on experience within the pharmaceutical industry
- Ability to manage multiple stakeholders and complex projects effectively
- Excellent analytical thinking and problem-solving skills
- Proficiency in digital marketing and strategic marketing practices
- Strong communication skills with ability to create clear documentation
- Fluency in English
Desirable Requirements
- Experience with Alteryx for data preparation and analytics
- Background in email marketing campaigns and media planning in healthcare
Skills Desired
Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curious Mindset, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing