Senior Analyst, Fraud Product

Senior Analyst, Fraud Product – Pune, India
Are you ready to bring your skills & experience to a financial services organization that helps people prosper?  Are you looking to join a global financial company that encourages and embraces an inclusive workplace?  Join Western Union as a Senior Analyst, Fraud Product.

Western Union powers your pursuit.

The position will be responsible for vendor evaluation, reporting, reconciliation, monitoring and performance tracking for WU Digital Risk. The position will support research and resolve complex issues to improve customer experience and company financials. The position will work closely with various WU teams to support risk mitigation initiatives and issues.

Role Responsibilities

• Prepare analysis and recommendations on risk mitigation products and processes.
• Monitor and analyze transaction activity for trends.
• Interact with other internal departments to formulate recommendations and actions.
• Create and/or enhance visibility to controls for products as required.
• Assist with ad-hoc data pulls/analyses to support internal and external customers.
• Build and track performance metrics and make enhancements to existing metrics and reports.
• Identify strategies needed to improve operational controls and increase organizational efficiency.
• Be tasked with "thinking out of the box" and creating clear recommendations on specific projects.
• Interaction with various groups around the globe, including becoming the SME for specific tasks.
• Evaluate effectiveness of currently employed risk mitigation tools for customer verification and fraud mitigation.
• Review and recommend new vendors and tools to complement current capabilities.
• Lead new risk vendor evaluations, integrations and testing

Role Requirements

• 4+ years of relevant work experience, or equivalent
• Experience in fraud risk mitigation in the online/mobile/phone channel is a plus
• Advanced MSOffice skills (Word, PowerPoint, Excel) required
• Experience in writing database queries required
• Flexible and willing to take on different tasks as needed
• Strong communication and presentation skills
• Demonstrated results-oriented approach to work
• Individual initiative and experience working with teams to solve problems
• Ability to grasp new ideas and integrate quickly to deliver results 
• Ability to effectively communicate between business and information technology teams
• Ability to manage and prioritize multiple projects and tasks independently
• Demonstrated ability to work effectively within and across teams

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]

• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RP #LI-Hybrid

Estimated Job Posting End Date:

11-30-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.