Senior Analyst, Customer Success Content Configuration

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Title: Associate Manager: Senior Analyst, Customer Success Content Configuration Engineer

WHAT YOU’LL DO:

The content configuration engineer is responsible for designing, implementing, and validating content solutions for Property & Casualty (P&C) insurance core systems. This role translates industry rules and standards into configuration specifications and ensures that system functionality aligns with customer and business requirements. Operating within an Agile framework, the Senior Analyst performs analysis, configuration, testing, and debugging of solutions of low to medium complexity. The role contributes to the overall effectiveness of Duck Creek’s content configuration practice through adherence to standards, knowledge sharing, and continuous improvement.

Job Functions & Responsibilities:

• Configure and deliver content solutions for user stories of low to medium complexity within Agile project teams.
• Interpret and translate rules and requirements from standards organizations (ISO, NCCI, AAIS) into system configuration specifications.
• Debug and resolve configuration issues, identifying root causes and ensuring fixes are implemented without collateral impacts.
• Develop automated unit and integration tests to validate configuration changes and ensure quality outcomes.
• Participate in peer code reviews, demonstrating compliance with configuration standards and best practices.
• Perform source code management activities, including check-in, branching, and merging, as directed.
• Collaborate with cross-functional teams to align configuration with overall solution design and customer requirements.
• Apply root cause analysis to defects and issues discovered during development or testing.
• Support estimation activities for configuration work, contributing to project planning and resource management.
• Document requirements, solutions, and testing outcomes to maintain traceability and knowledge transfer.
• Adhere to and promote Duck Creek’s content development standards and methodologies.
• Contribute to continuous improvement initiatives within the Content Configuration practice.
• Undertake other related duties and activities as required.
• Uphold and embody Duck Creek Technologies' mission, vision, and core values:
• Mission: To empower insurers to reimagine the future of insurance.
• Vision: To transform insurance technology, helping insurers be smarter, faster, and more   efficient, ultimately providing the best protection for people and businesses.
• Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We Lead.

Competencies:

Core Employee:

• Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients.
• Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals​; includes the ability to recognize and incorporate a broad range of diverse perspectives ​
• Problem Solving: Can analyze complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions​
• Accountability: Willingness to accept responsibility for your actions and work​; ability to set and achieve meaningful outcomes for oneself
• Adaptability: ​Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued​
• Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others​

WHAT YOU’VE DONE:

• Bachelor of Science degree; preferred in Mathematics, Computer Information Sciences or Business; related work experience can be substituted for educational requirement.
• Minimum 3 years related industry experience

PREFERRED:

• Prior experience with Duck Creek products (EXAMPLE Express®, EXAMPLE Server®, EXAMPLE Author®, EXAMPLE TransACT®, EXAMPLE Forms™, EXAMPLE UserAdmin™, EXAMPLE Testing Tools).
• Background in P&C insurance, with knowledge of Commercial Auto, General Liability, and other major lines of business.

Knowledge, Skills, Abilities & Behaviors:

• Proficiency in XML/XSLT document design and XPath querying.
• Strong analytical and problem-solving skills with the ability to break down complex requirements.
• Experience with source code management tools and practices.
• Familiarity with relational database design and querying.
• Understanding of Agile development methodologies and practices.
• Ability to configure high-performance, scalable content solutions.
• Strong debugging and root cause analysis skills.
• Knowledge of P&C insurance products, standards, and regulatory requirements.
• Ability to estimate implementation efforts with accuracy.
• Clear and effective written and verbal communication skills.
• Strong organizational and time management abilities with the ability to meet deadlines.
• Ability to collaborate effectively in team environments and across functions.
• Commitment to continuous learning and adapting to new tools and technologies.
• Professional integrity, accountability, and alignment with Duck Creek’s core values.
• Resilience and adaptability when addressing challenges in dynamic environments.

Work Environment & Other Requirements:

• Travel: [X] 0-10%           [ ] 11-25%           [ ] 26-50%         [ ] 51-75%              [ ] 76-100%
• Special Hours:
• Work Authorization: Must be legally authorized to work in the country of the job location
• Physical Requirements: [X] Sedentary Work                [ ] Light Work
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

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Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes

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