Senior Analyst, Collections (6-month contract)

Job Description:

Senior Analyst, Collections 

About the Team:

The Finance team is responsible for global financial support in four key areas: Global Financial Operations (GFO), Financial Management Accounting (FMA), Tax and Financial Planning and Analysis (FP&A). The team covers everything from back-office functions like payroll and customer billing to tax compliance and budget forecasting.

About the Role:

We are seeking a highly motivated and detail-oriented Senior Analyst, Collections to join our Finance - Credit Collection department in the APAC region. In this role, you will be crucial in minimizing bad debt risk and maximizing cash flow by managing high-volume, high-value collections activities. You will be responsible for maintaining strong customer relationships, ensuring compliance with company collections policies, and professionally managing all customer interactions. You will leverage your experience to manage the full collections cycle and proactively escalate high-risk accounts.

You Will 

• Perform regular and prompt phone and email contact with assigned customers to build customer relationships, secure payment commitments, and achieve assigned collections and call quality targets to ensure minimum bad debt risk.

• Act in strict compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy, and specified Accounts Receivable goals and objectives.

• Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner.

• Accurately enter detailed notes and client information in the online collection tool for all interactions and progress updates.

• Escalate at-risk collection accounts promptly and effectively to mitigate potential losses.

• Meet defined department and individual goals along with assigned month-end reporting deadlines and activity metrics.

• Establish and maintain effective and cooperative working relationships within the department and company (e.g., Disputes, Accounts Receivable). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

• Manage customers by remaining polite, tactful, firm, and professional, and follow up frequently for payment commitments, delivering high-quality customer service in a timely manner while maintaining client confidentiality.

• Research and perform special projects and other activities as needed to support the department.

You Have 

• A Degree in Business Administration, Finance, Accounting, or a related field. (preferred)

• 2-5 years of high-volume collections experience, preferably gained within a multinational corporation (MNC) environment.

• Strong and effective communication skills in both English and Mandarin (written and verbal) to effectively manage relationships across the APAC region.

• Demonstrated strong attention to detail, a goal-orientation, and a consistent track record of meeting deadlines and targets.

• A proven history of demonstrated success in a fast-paced, flexible environment with shifting demands and priorities.

Our Benefits

• Comprehensive Insurance & Retirement plans

• Paid Time Off and Leaves

• Education Benefits

• Family Care Benefits

• Career Growth Programs

• Access to Dow Jones Products

• Employee Referral Program

• Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Finance

Job Category:

Finance

Union Status:

Non-Union role