Senior Analyst - Business Data and Insights

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

As a Senior Analyst for Business Data and Insights, you will play a pivotal role in supporting both Operations Transformation and Customer Advocacy Group initiatives. You are responsible for data-driven analysis, dashboard development, and strategic reporting that informs executive decisions and drives operational efficiency.

Key Responsibilities:

• Conduct root cause analysis on customer experience KPIs and operational processes to support executive reporting and drive improvements.
• Analyze onboarding, call center, relationship, and customer portal survey results to identify trends and opportunities.
• Develop and manage BI dashboards and pivot tables for actionable insights and KPI tracking.
• Drive monthly transformation governance steering committees.
• Provide ad-hoc and strategic reporting support to Operations leadership.
• Support monthly data collection, cleansing, and dashboard reporting with departmental filters.
• Execute deep-dive reports on topics such as error rates, goodwill payments, and case delays.
• Deliver strategic analyses, including customer retention and complaint impact studies.
• Collaborate with cross-functional stakeholders to ensure data accuracy, actionable insights, and alignment with business objectives.
• Present findings and recommendations to process owners, project teams, and leadership.

Qualifications and Preferred skills:

• Bachelor’s degree or equivalent.
• Minimum 4 years of overall work experience, of which 2 years are in the data and insights domain working across data analysis, dashboard development, stakeholder communication, project governance, and root cause analysis.
• Conceptual knowledge of data and insights related principles, and practices, and a basic understanding of business operations.
• Strong analytical skills, ability to interpret complex data, and proficiency in data analysis tools.
• Effective communication, verbal and written presentation, and interpersonal skills.
• Awareness of tools like Microsoft Power BI, Excel, and SharePoint.

Location Expectations  

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.