Senior Agency Operations Manager

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

The Senior Manager, Agency Operations is a senior leadership role responsible for driving operational performance, strategic execution, and consistent delivery across agency initiatives. This role partners closely with Directors, cross‑functional leaders, and senior stakeholders to translate strategy into scalable, repeatable operating models that support growth, compliance, and efficiency.

The Senior Manager is expected to lead complex initiatives, mentor leaders, and serve as a trusted advisor on agency operations, performance management, and process optimization.

Key Responsibilities

Leadership & People Management

• Lead, coach, and develop managers and high‑impact individual contributors within Agency Operations.
• Drive accountability for results while fostering a culture of ownership, continuous improvement, and collaboration.
• Provide mentorship and succession planning for future leaders.

Operational Strategy & Execution

• Translate enterprise and agency strategy into clear operational plans, priorities, and execution roadmaps.
• Lead multi‑workstream initiatives that improve agency performance, scalability, and operational consistency.
• Identify operational risks and proactively implement mitigation strategies.

Performance & Metrics

• Own key performance indicators tied to agency growth, efficiency, quality, and compliance.
• Analyze trends and insights to inform leadership decisions and continuous improvement efforts.
• Present executive‑level updates and recommendations to senior leadership.

Cross‑Functional Partnership

• May at time, need to serve as operational partner to teams such as Product, Data, Technology, Compliance, and Sales.
• Ensure alignment between agency needs and enterprise initiatives.
• Influence without authority and navigate complexity across functions.

Process & Change Management

• Lead process design, optimization, and standardization efforts across agency operations.
• Drive adoption of new tools, workflows, and governance standards.
• Manage change effectively to ensure sustainable results.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 7+ years of progressive leadership experience in operations, agency management, or a related field.
• Demonstrated success leading managers and large, complex operational initiatives.
• Strong analytical skills with the ability to translate data into executive‑ready insights.

Preferred Qualifications

• Experience supporting Independent Agency (IA) and/or Exclusive Agency models.
• Background in operational transformation, reporting/dashboards, or large‑scale process redesign.
• Experience partnering with senior leadership and presenting to executive audiences.
• Change management and project leadership experience.

Core Competencies

• Strategic Thinking & Execution
• People Leadership & Talent Development
• Data‑Driven Decision Making
• Operational Excellence
• Stakeholder Influence & Communication

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.