Senior Administration Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

You will form part of RMM within Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role utilises expert knowledge in the specific fields of administration/ product/ process to resolve technical and complex problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.

Role accountabilities:

Worksite and Activation Support

• Coordinate and support worksite activations, wellness days, and marketing initiatives.

• Assist with the distribution and coordination of planned activations aligned to Marketing Online scheduled events.

• Execute and monitor lead campaigns following worksite activations.

• Coordinate Old Mutual branding and promotional material for regional and provincial events when required.

• Engage with external stakeholders to coordinate worksite activations and wellness initiatives.

•  May be required to support activities outside normal working hours, including evenings, weekends, and public holidays.

Systems, Reporting and Administration

• Provide administrative support in line with standardised processes and operational requirements.

• Identify and utilise relevant worksite and lead management systems to perform tasks.

• Collate research findings and generate reports where required.

• Perform quality checks on own work and ensure adherence to service and quality standards.

• Deliver on daily production and service standards while responding to administrative requirements within defined procedures.

Training and Subject Matter Support

• Act as a subject matter expert on Worksite Management processes, systems, and tools.

• Train and guide users on relevant market tools and systems.

• Provide guidance and may mentor less experienced administrators where required.

Collaboration and Accountability

• Provide indirect service support to Managers and intermediaries.

• Collaborate effectively with colleagues and stakeholders to achieve team and business objectives.

• Take accountability for service delivery and the quality of own outputs.

• Manage own workload, time, and deliverables within defined timelines.

Decision Making and Continuous Improvement

• Analyse information and make sound recommendations to support operational effectiveness.

• Monitor progress against objectives and maintain feedback loops with relevant stakeholders.

• Contribute to improvements by expanding knowledge and skills while maintaining high standards of accuracy and detail.

Requirements:

• Marketing qualification advantageous.

• Driver's license and own vehicle.

• 3-5 years experience in a similar role in the insurance industry.

• Go-to-market strategy experience.

• Moderate travel required.

• The role is based in Pinelands.

Skills

Business Reporting, Communication, Executing Plans, Go-to-Market Strategies, Market Planning, Stakeholder Relationship Management, Teamwork

Competencies

Decision Quality

Directs Work

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

25 March 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!