JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Manager
An Operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness. The operations manager will provide coverage on portfolios, as needed.
Responsibilities:
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Assist with the preparation of budgets and forecasts for CAS
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
Issue mitigation with Clients, Property Management and internal stakeholders
Actively monitor corporate receivables, resolve outstanding issues
Support the onboarding of new work, support Controller with staffing of new work
Support the disposition process of outgoing work, ensure they are effectively closed out
Distribute Monthly property transition surveys to property teams
Review Unapplied Cash Log and ensure items are being addressed timely
Support Non-CAS assignments to ensure timely billing, follow up on Corp AR, etc.
Review P-Card Approvals Report and Distribute to Teams for Actioning
Competencies:
Adaptability- maintains effectiveness in varying environments, tasks and responsibilities, or with various types of people
Planning and Organizing- establish course of action to accomplish goals and evaluates results, develops schedules and task/people assignments, can orchestrate multiple activities at once to accomplish goals, uses resources effectively and efficiently
Customer Focus- dedicated to meeting the expectations and requirements of the external and internal customer, acts with customer in mind, establishes and maintains effective relationships with customers, and gains their trust and respect
Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, can comfortably handle risk and uncertainty
Motivating Others- creates a climate in which people want to do their best, empowers others, makes each individual feel their work is important
Qualifications:
BS in Accounting, Operations Management or related field
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Familiarity with business and financial principles
Excellent communication skills
Leadership ability
Outstanding organizational skills
Experience with Yardi, strong Excel knowledge
Estimated compensation for this position:
102,600.00 – 117,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –Chicago, IL, Westmont, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
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