Senior Account Manager

Ready to lead, innovate, and make a real impact? Join us as a Senior Account Manager and drive the growth and success of key client accounts. You’ll shape strategy, build deep relationships, and enable high-performing teams, all while helping us deliver better outcomes for our clients.

Job title:

Senior Account Manager

Job Description:

We’re looking for someone based between Newcastle and Glasgow who is willing to travel extensively, especially during the first 6 to 12 months, to build strong client relationships and drive account growth.

You must be eligible to gain Security Clearance for this role.

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

What you’ll be doing

• lead the growth, retention, and strategic development of existing client accounts
• drive account-based strategies that deliver value and support divisional goals
• identify and pursue opportunities for re-tender, renewal, and new business
• build trusted relationships with clients, acting as a strategic advisor
• collaborate with cross-functional teams to co-create solutions and deliver seamless transitions
• apply data-driven approaches for pipeline management, forecasting, and reporting

What we’re looking for

Essential:

• proven experience in account management, ideally within complex or client-focused environments
• ability to build, nurture, and maintain deep, trusted client relationships
• engaging communicator who converts client needs into value opportunities
• operates effectively at senior and mid-levels in client environments
• collaborative mindset, driving shared outcomes with the wider sales engine
• models account management and sales best practice to create and close growth opportunities
• inspires and develops diverse teams to win profitable, enduring business

Desirable:

• current Security Clearance would be advantageous

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• highly competitive package including a commission-based incentive plan tied to sales targets
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent